5-7 years of leadership experience in multi-unit retail or service operations
Track record of meeting or exceeding performance standards
Strong communication and interpersonal skills
Proven ability to lead, develop, and motivate teams
Analytical problem-solving skills with ability to handle multiple tasks under pressure
Experience coaching staff and fostering a customer-centric culture
Proficient in Microsoft Office and web-based systems
Responsibilities
Oversee all district store operations and ensure customer satisfaction
Achieve monthly budget goals for company revenue
Conduct facility audits for compliance with standards
Ensure effective staff management through scheduling and feedback
Recruit and hire new team members to strengthen the staff
Lead by example to inspire team performance and vision
Travel within the district for store visits and training sessions
Benefits
Comprehensive healthcare including medical, dental, vision, and life insurance
401(k) plan with employer match
Paid Time Off for work-life balance
Monday through Friday work schedule fosters a healthy work environment
Full Job Description
District Manager • Primarily North Carolina - Job Summary
We're looking for a self-driven, self-aware, leader who's devoted to inspiring and motivating their team and providing exceptional customer experience.
Job Duties
Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
Meets company revenue goals by achieving or exceeding monthly budget expectations.
Conducts facility audits to ensure physical and operational standards are being met.
Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
Recruits, interviews, and hires new staff members.
Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions. This district has stores in Charlottesville/Raleigh, NC, Indian Land, SC and Richmond, VA).
Qualifications
Must have multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
Proven ability to consistently meet and exceed performance standards.
Excellent communication, interpersonal, and motivational skills.
Proven ability to lead, develop, and coach staff.
Strong analytical and problem-solving abilities.
Ability to prioritize multiple projects and deal with numerous interruptions.
Works well under pressure while meeting deadlines consistently.
Ability to work independently with minimal supervision Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, sales, service or related industry.
Exceptional communication, people skills, and time management skills.
Proficient in MS Office and web-based systems.
Passion for customer service excellence and coaching staff.
Bachelor's Degree preferred.
Benefits
Annual compensation to include a base pay of $85,000 with a potential of up to $120,000 with a metrics-based quarterly bonuses and performance based annual bonus.
Comprehensive group healthcare includes medical, dental, vision and life insurance.
