District Manager - North Carolina

SmartStop Self Storage

$85K — $120K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience in multi-unit retail or service operations
  • Track record of meeting or exceeding performance standards
  • Strong communication and interpersonal skills
  • Proven ability to lead, develop, and motivate teams
  • Analytical problem-solving skills with ability to handle multiple tasks under pressure
  • Experience coaching staff and fostering a customer-centric culture
  • Proficient in Microsoft Office and web-based systems

Responsibilities

  • Oversee all district store operations and ensure customer satisfaction
  • Achieve monthly budget goals for company revenue
  • Conduct facility audits for compliance with standards
  • Ensure effective staff management through scheduling and feedback
  • Recruit and hire new team members to strengthen the staff
  • Lead by example to inspire team performance and vision
  • Travel within the district for store visits and training sessions

Benefits

  • Comprehensive healthcare including medical, dental, vision, and life insurance
  • 401(k) plan with employer match
  • Paid Time Off for work-life balance
  • Monday through Friday work schedule fosters a healthy work environment
Full Job Description
District Manager • Primarily North Carolina - Job Summary

We're looking for a self-driven, self-aware, leader who's devoted to inspiring and motivating their team and providing exceptional customer experience.

Job Duties
  • Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
  • Meets company revenue goals by achieving or exceeding monthly budget expectations.
  • Conducts facility audits to ensure physical and operational standards are being met.
  • Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
  • Recruits, interviews, and hires new staff members.
  • Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
  • Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions. This district has stores in Charlottesville/Raleigh, NC, Indian Land, SC and Richmond, VA).

Qualifications
  • Must have multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
  • Proven ability to consistently meet and exceed performance standards.
  • Excellent communication, interpersonal, and motivational skills.
  • Proven ability to lead, develop, and coach staff.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize multiple projects and deal with numerous interruptions.
  • Works well under pressure while meeting deadlines consistently.
  • Ability to work independently with minimal supervision Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, sales, service or related industry.
  • Exceptional communication, people skills, and time management skills.
  • Proficient in MS Office and web-based systems.
  • Passion for customer service excellence and coaching staff.
  • Bachelor's Degree preferred.

Benefits
  • Annual compensation to include a base pay of $85,000 with a potential of up to $120,000 with a metrics-based quarterly bonuses and performance based annual bonus.
  • Comprehensive group healthcare includes medical, dental, vision and life insurance.
  • 401(k) with a generous employer match.
  • Paid Time Off
  • Monday thru Friday work schedule

Lead Together!

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