District Manager - North Carolina

SmartStop Self Storage

$85K — $120K *
Cary, NC 27513In-Person
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Multi-unit retail operations leadership experience required, with a preference for industries such as Retail, Hotel, or Restaurant.
  • Track record of meeting and exceeding performance standards consistently.
  • Strong communication and interpersonal skills with a motivational approach.
  • Experience in leading, developing, and coaching staff is essential.
  • Excellent analytical and problem-solving skills a must.
  • Ability to prioritize tasks effectively amidst interruptions.
  • Self-starter with the capability to work independently under minimal supervision.

Responsibilities

  • Oversee all district store operations, ensuring alignment with company goals and customer satisfaction.
  • Achieve or exceed revenue goals through effective budget management.
  • Conduct facility audits to ensure compliance with operational standards.
  • Manage daily staff activities, offering constructive feedback for improvement.
  • Recruit and hire new team members to build a strong workforce.
  • Inspire and lead the team by communicating a shared vision and providing coaching.
  • Travel throughout the district to engage with stores and attend meetings.

Benefits

  • Annual compensation includes a base salary plus performance-based bonuses.
  • Comprehensive group healthcare covering medical, dental, vision, and life insurance.
  • Generous employer-matched 401(k) retirement plan.
  • Paid Time Off (PTO) for work-life balance.
  • Set Monday through Friday work schedule, promoting weekday availability.
Full Job Description
District Manager • Primarily North Carolina - Job Summary

We're looking for a self-driven, self-aware, leader who's devoted to inspiring and motivating their team and providing exceptional customer experience.

Job Duties
  • Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
  • Meets company revenue goals by achieving or exceeding monthly budget expectations.
  • Conducts facility audits to ensure physical and operational standards are being met.
  • Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
  • Recruits, interviews, and hires new staff members.
  • Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
  • Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions. This district has stores in Charlottesville/Raleigh, NC, Indian Land, SC and Richmond, VA).

Qualifications
  • Must have multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
  • Proven ability to consistently meet and exceed performance standards.
  • Excellent communication, interpersonal, and motivational skills.
  • Proven ability to lead, develop, and coach staff.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize multiple projects and deal with numerous interruptions.
  • Works well under pressure while meeting deadlines consistently.
  • Ability to work independently with minimal supervision Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, sales, service or related industry.
  • Exceptional communication, people skills, and time management skills.
  • Proficient in MS Office and web-based systems.
  • Passion for customer service excellence and coaching staff.
  • Bachelor's Degree preferred.

Benefits
  • Annual compensation to include a base pay of $85,000 with a potential of up to $120,000 with a metrics-based quarterly bonuses and performance based annual bonus.
  • Comprehensive group healthcare includes medical, dental, vision and life insurance.
  • 401(k) with a generous employer match.
  • Paid Time Off
  • Monday thru Friday work schedule

Lead Together!

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