Position is fundamental to client retention, which includes the association Board of Directors and/or the Developer to manage the account and facilitate solutions to operational problems within the community. Provides management, direction, and leadership to ensure the accounts are maintained and operated in accordance with KWPM standards and established community's objectives. The District Manager provides leadership to Property Managers; ensures that the highest quality of customer service is provided at all of the delivery systems within the division; provides administrative support in areas of compliance, policies and procedures.
Duties and Essential Functions include the following. Other duties may be assigned to meet business needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Build and maintain a positive client relationship with the BOD, Unit Owners, Residents, Vendors and Staff Members.
- Monitor properties within portfolio to ensure compliance to company standards. Review monthly compliance reports and coach and mentor Property Manager to meet standards.
- Conduct weekly one-on-one meetings with the property managers
- Monitor the cash flow and overall financial health of the client.
- Provide financially sound recommendations on capital improvement projects; as well as, review the status of delinquencies / collection efforts.
- Monitor key critical professional service contracts - insurance and legal services; and contributes as needed in any major procurement process for construction, maintenance and/or supplies required from client.
- Assist in recruiting, training, and developing a highly motivated and effective team of property managers.
- Provide guidance, leadership and coaching to property managers and other direct reports.
- Communicates changes in policy and procedures to clients and property managers.
- Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community document, policies, and procedures.
- Provide constructive and timely performance evaluations.
- Process promotions, transfer, disciplinary actions, and terminations of the direct reports, in accordance with company policy.
Competencies;
Problem Solving/Analysis.
Customer/Client Focus.
Leadership.
Project Management.
Communication Proficiency.
Business Acumen.
Supervisory Responsibility
This position manages team members and is responsible for leadership, performance management and hiring of the team members within its portfolio.
Work Environment
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required lift objects up to 25 lbs. The position requires walk-throughs of the properties within the portfolio to identify any inconsistencies of the company standards.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type/Expected Hours of Work
This is a full-time exempt position (salaried). Typically, 8 hours a day. Evening and weekend work may be required as job duties demand.This schedule may change to accommodate the business needs of the company
Travel
This position requires up to 60% travel. Travel is primarily locally during the business day, although some out of the area travel and overnight may be expected.
Required Education and Experience
- 4-year college degree
- Must possess strong managerial background
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to read, analyze, and interpret technical procedures, financial statements / audits, blueprints, regulations or documents with a similar degree of complexity.
- Must be proficient and have good working understanding of latest technologies; such as but not limited to Office 365
- Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends.
- Must have a valid Florida driver's license.
- Must have the ability to react and address all emergency situations in a timely manner. Must be available to handle emergency calls.
Preferred Experience
- Active CAM license strongly preferred
- minimum four (4) years of experience in Community Association Management and possess or secure CAI designation of CMCA or higher within 12 months from engagement by KWPM
- Jenark software application in response to in-house trainings.
Position Supervision
Employee reports directly to the Vice President
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
