Job DescriptionLEAD - INSPIRE - GROW!We're growing our leadership team and looking for a District Manager who is ready to make a difference. This is more than an operations role. It's an opportunity to lead multiple locations, develop talented teams, strengthen client relationships, and drive business success across an entire region. If you're a collaborative leader with a passion for operational excellence and a track record of delivering results, we'd love to hear from you. The role focuses on regional leadership, operational excellence, client engagement, team development, and financial accountability.
WHAT IS THE ROLE?This role holds expansive responsibilities for the performance of multiple contracts across their district.
The key areas they are responsible for include:- Full P&L responsibility for the sites and locations in their district
- Total Revenue ranging of $8 - $12 Million or a single larger account
- Promote the company values and be a leader in health and safety
- Client relationships, engagement, Net Promotor scores, contract extensions
- People management of all operations resources and support functions within their region
- Successful interactions with support functions to ensure their region is compliant with corporate vision and priorities
Day-to-day the OM will perform some or all of the following duties:- Mentor and train all direct reports
- Plans, oversees, and operationalizes the business plan in the region
- Identification, sell, and implement new business opportunities in key markets to meet sales target in accordance with the corporate sales model
- Develop plans and budgets to meet financial targets
- With support from the Regional Operations Director, facilitates, manages, and builds client relationships
- Manage a field leadership team to ensure compliance with proper procedures and guidelines
- Strengthen operational processes to build highly efficient and effective operations.
- Liaise with Regional Operations Director and other DMs and ensure the consistent implementation of strategic initiatives to all field operation groups
- Provide leadership to the field operations team ensuring effective performance management and continued development
- Support the implementation of operational improvements in the areas of safety, quality, customer service, finance, and employee performance
- Communicate and share company standards and available resources that assist facility operations
- Identify gaps and opportunities and determine root causes in operating standards and overall guest satisfaction
- Coordinate with other department leaders to find solutions to problems
- Establish clear business goals and financial targets with the Manager of each location
- Identify opportunities and best practices to improve profitability of locations
- Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions
- Accountable for key financial and performance measures including cost control, EBITDA and customer ratings scores
- Assist in effectively and efficiently managing the development of the Hospitality Operations team to promote high-quality customer service and satisfaction
- Other related duties that are incidental to the work described herein
Working Conditions:- Office environment and telecommuting with a flexible work schedule, potentially requiring additional working hours as needed, to ensure business needs are continually met.
- Trained, as necessary, in required safety protocols.
- Ability to travel as necessary to meet business needs - between to 25 - 40% should be expected.
QualificationsWHO ARE WE LOOKING FOR?Qualifications:- Proven leadership and people management skills with the ability to motivate and think outside the box.
- Minimum of 5 years of Operations/Business Development experience
- Post-Secondary Education in Management or Business-related degree is considered an asset
- Familiar with current industry technology
- Demonstrated market awareness, branding, innovation to create competitive advantage
- Demonstrated ability to attract, develop, and retain employees
- Excellent interpersonal, presentation, and communication skills
- Demonstrated financial management skills
- Valid G license and clean abstract required
Competencies:- Experience in multi-unit management, hospitality industry or hotel industry considered an asset
- Excellent verbal and written communication skills
- Ability to excel in a fast-paced, highly challenging and change oriented environment
- Superior critical thinking, problem solving and interpersonal skills
- Leadership and strong people management skills
- Results orientation/operational excellence
- Holding self and others accountable
- Must be able to lift up to 50lbs
- Must be able to successfully pass a Criminal Background Check
- Must be able to successfully pass Drug & Alcohol tests
Additional InformationWork schedule and remuneration: Operations Managers work on a 44 hour work week but are flexible to curb the business needs and seasonal contract increases. Travel to site locations located in remote settings, requiring either air travel to site, or via ground on our shuttle is to be expected. You may be required to work nights, weekdays, weekends, and general holidays. Salary range: $105,000 - $110,000/year.
