Bachelor's degree or High School Diploma/GED with 5+ years of applicable experience
5-10 years in a related field with management or supervisory experience
Strong understanding of P&L responsibilities across multiple operations
Knowledge of refrigeration and HVAC is a plus
Excellent verbal and written communication skills
Ability to manage competing tasks effectively
Willingness to work flexible hours and travel as needed
Responsibilities
Oversee customer satisfaction by identifying needs and providing solutions
Cultivate new business opportunities to drive growth
Manage branch operations to meet financial goals using balanced scorecard metrics
Develop and maintain the annual operating plan for service and installation
Empower teams to initiate process improvements within operations
Direct employee development and performance management initiatives
Cultivate a strong safety culture across the organization
Benefits
Comprehensive health benefits including medical, dental, and vision plans
Voluntary benefits such as life, accident, and disability insurance
401(k) plan with company matching and immediate vesting
Paid time-off including parental leave
Tuition reimbursement for job-related education
Support programs for health management and wellbeing
Full Job Description
Overview
You will manage all aspects of a service and installation organization. It includes responsibility for driving operational excellence and continuous improvement through special projects. You will have P&L responsibility (ensuring that Branch Financial Model targets are achieved), sales of service, install product offerings, adherence to administrative policies and the leadership and development of staff. Reports To: Director of Operations
Principal Responsibilities:
Oversee internal and external customer satisfaction, including identifying customer needs, investigating concerns, providing solutions, and providing executive level communication.
Cultivate new business opportunities in current or adjacent markets to achieve growth and sustainability.
Manage multiple branch operations to meet sales and operating income goals. Use balanced scorecard metrics to target improvements.
Maintain an understanding of the Branch Financial Model and use the Model to manage the Service and Installation Department to an Operating Income target.
Develop Territory Annual Operating Plan (AOP) and maintain forecast to and manage service and installation businesses to ensure AOP targets are achieved.
Develop and lead team to facilitate an environment where employees are empowered and willing to initiate process improvements within Branch Operations.
Direct development for the district, to include support and execution of performance management, succession preparation, and coaching employees.
Develop and manage the safety culture and behaviors across all levels of branch organization and external contractors; including active participation in safety committees, site visits, inspections, communications, and investigations.
Collaborate with internal partners in Human Resources, Finance, Corporate Sales Teams, and Safety to ensure quality and compliance to policies, procedures, and regulations.
Additional responsibilities as assigned.
Qualifications
Qualifications:
Bachelor's degree required or High School Diploma/GED with 5+ years of applicable experience; and 5-10 Years of related experience
ADDITIONAL INFORMATION:
background in management/supervisory function, in addition to oversight of P&L responsibilities of multiple operations.
Working knowledge of basic refrigeration or knowledge of commercial refrigeration and HVAC is helpful.
Successfully manage multiple, competing tasks.
Strong verbal and written skills, required.
Flexibility to work outside of normal working hours.
Valid driver's license and safe driving record.
Travel within region as required.
Benefits & Perks - What's In It For You*
Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Paid time off, stewardship, and parental leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.
*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
REQ-155191
About Panasonic
Panasonic Corporation is a multinational electronics company based in Osaka, Japan. The company was founded in 1918 as Matsushita Electric Industrial Co., Ltd. and changed its name to Panasonic Corporation in 2008. Panasonic produces a wide range of products, including televisions, home appliances, cameras, audio equipment, and automotive electronics. The company also provides business solutions, such as security systems, communication systems, and energy solutions. Panasonic has operations in over 160 countries and employs over 259,000 people.
