We are looking for a Regional Director for our Northshore locations to join our team! The salary range for this position is $96,137.75 to $120,172.19 based on skills and experience. This position is classified as On-site.
SCOPE:
The Regional Director is responsible for overseeing the operations and performance of multiple branches within a designated district. This role involves leading branch managers, ensuring high levels of member satisfaction, achieving financial goals, and maintaining operational efficiency. The Regional Director plays a key role in driving growth, community engagement and fostering a positive work environment.
The Regional Director will assist employees and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve.
Major Duties and Responsibilities
Provides leadership, guidance, and support to branch managers within the district to ensure each branch operates in alignment with the Credit Union's strategic goals and objectives. Regularly conducts performance evaluations, set goals, and develops career development plans for branch managers to enhance their professional growth. Fosters a positive and inclusive work environment that promotes teamwork, accountability, and continuous development.
Regularly analyzes corporate scorecard and branch performance reports to identify opportunities for improvement and growth. Collaborates with branch managers to develop and implement strategies that drive the achievement of financial goals.
Ensures that all branches consistently deliver a high level of service that meets or exceeds member expectations. Addresses and resolves escalated member concerns promptly and satisfactorily, maintaining strong member relationships. Promotes and supports community involvement initiatives within the district to enhance the Credit Union's presence and reputation.
Collaborates with senior management to develop and implement district growth strategies, identifying and assessing market opportunities and trends to drive business. Leads initiatives aimed at enhancing product offerings, improving member services, and optimizing operational processes.
Ensures that all branches comply with regulatory requirements and internal policies by conducting regular audits and assessments to identify and mitigate risks. Stays informed of changes in laws, regulations, and industry standards that may impact branch operations, ensuring that the branches adapt accordingly to maintain compliance.
Monitors and manages branch performance metrics, including sales, member service, and operational efficiency, to drive consistent results. Implements and maintains best practices to enhance operational efficiency and uphold excellence in member service.
Other duties as assigned.
Experience:
- Five to ten years of similar or related experience, including time spent in preparatory positions. Management experience preferred.
Education/Certifications/Licenses:
- A high school degree or GED required.
Interpersonal Skills
- A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
- Strong decision-making skills, and high emotional intelligence is required. Proficiency in conflict resolution and effective delegation is essential. Exceptional time management and communication skills are vital, along with a commitment to fostering creativity, mentoring team members, and driving continuous improvement. Adaptability, customer focus, financial acumen, are also necessary for success in this role.
ADA
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Disclaimers
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
