Disputes Operations & Strategy

Qualifications

• 5+ years as an operations leader in disputes or fraud environments.
• Experience managing large back office operations and BPO vendors.
• Familiar with industry best practices and fraud/disputes lifecycle.
• Knowledge of regulatory requirements such as Regulation E and Z.
• Strong prioritization skills in a fast-paced environment.
• Self-motivated and detail-oriented analytical thinker.

Responsibilities

• Manage daily back office operations for disputes across debit and card products.
• Serve as a subject matter expert for escalations requiring advanced investigations.
• Identify improvement opportunities and build business cases to enhance quality and efficiency.
• Perform root cause analysis and implement quick workarounds for issues.
• Collaborate with stakeholders on product updates and impacts to dispute processing.
• Execute operational strategy initiatives for optimized case management systems.
• Communicate updates and decisions effectively to stakeholders and executives.

Benefits

• Opportunity to work with a fast-moving fintech team backed by Walmart.
• Engagement in creating customer-focused solutions that simplify operations.
• Ability to influence and drive scalable processes in a growing organization.
• Dynamic work environment that fosters urgency and proactive action.
• Encouragement of diverse perspectives and experiences in the workforce.