Position: Director, Team Member and Labor Relations
Department: Human Resources
Job Summary:The Director of Team Member and Labor Relations at Hard Rock Hotel & Casino Las Vegas is a senior Human Resources leader responsible for the strategic direction, execution, and oversight of all team member relations and labor relations activities across the property. This role serves as a trusted advisor and business partner to executive leadership, department heads, and People & Culture teams, ensuring consistent application of policies, compliance with employment laws, positive labor relations, and a fair, respectful, and engaging workplace culture that aligns with Hard Rock brand standards.
Responsibilities include, but are not limited to:- Develop and execute comprehensive team member relations and labor relations strategy designed to foster engagement, accountability, performance, and compliance.
- Provide strategic leadership and oversight of all employees and labor relations matters, including investigations, corrective action, grievances, arbitrations, and conflict resolution.
- Serve as the primary point of contact and relationship leader for union leadership, representatives, and labor partners, ensuring constructive and collaborative relationships.
- Partner with executive leadership, department leaders, and Talent Business Partners to proactively address workplace issues and mitigate risk.
- Ensure consistent and equitable application of policies, procedures, and performance management practices across the property.
- Oversee compliance with all federal, state, local, and gaming-related employment laws and regulations, including FMLA, ADA, wage and hour, and collective bargaining agreements.
- Direct the daily operations of the Team Member Relations function, including supervision, coaching, and development of ER/LR professionals.
- Lead and support complex workplace investigations, documenting findings and recommending appropriate, legally sound outcomes.
- Manage labor contracts, interpret contract language, and ensure adherence to negotiated agreements.
- Collaborate with Legal and external labor counsel on sensitive or high-risk matters.
- Develop, update, and communicate employee relations and workplace conduct policies as needed.
- Oversee compliance training, reporting, audits, and records management related to team member relations.
- Utilize HRIS analytics and workforce data to identify trends, risks, and opportunities for proactive intervention.
- Support leadership with performance counseling strategies and improvement plans that drive accountability and engagement.
- Ensure offboarding and separations are handled respectfully, consistently, and in compliance with policy and law.
- Represent Team Member Relations leadership in cross-functional initiatives, hearings, negotiations, and executive discussions.
- Promote Hard Rock's culture, values, ethical standards, and commitment to fairness and respect in all employment practices.
Qualifications:- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field from an accredited institution required.
- Minimum of 10 years of progressive experience in team member relations, employee relations, or labor relations.
- At least 7 years of leadership experience managing ER/LR teams or functions within a large, complex organization.
- Demonstrated experience supporting union-eligible or unionized workforces, including negotiations, grievances, and arbitrations.
- Strong knowledge of federal, state, and local employment laws and labor regulations.
- Experience partnering with employment and labor counsel on complex matters.
- SPHR or equivalent professional certification preferred.
- Proven ability to influence executive leadership and collaborate effectively across all organizational levels.
- Excellent written and verbal communication, facilitation, and conflict-resolution skills.
- High level of integrity, discretion, professionalism, and sound judgment.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and HRIS platforms.
- Ability to obtain and maintain all required gaming licenses and certifications.
- Flexibility to work extended hours, varying shifts, and weekends as required by casino operations.
Knowledge, Skills and Abilities: - Expert-level knowledge of employee relations and labor relations practices within hospitality and gaming environments.
- Strong leadership, coaching, and team development capabilities.
- Ability to navigate sensitive, complex, and high-risk workplace situations with confidence and professionalism.
- Strategic thinker with strong analytical and decision-making skills.
- Ability to influence, partner, and collaborate with executive leadership and operational stakeholders.
- Commitment to fairness, compliance excellence, and a positive team member experience.
- Adaptability and resilience in a highly regulated, dynamic operating environment.
Work Environment:- Work is performed primarily in an office environment with frequent presence throughout casino and resort operations.
- Exposure to noise, crowds, and secondhand smoke may occur.
- Must be able to communicate effectively in English and lead professional meetings, mediations, and presentations.
- Must be able to support a fast-paced, 24/7 hospitality and gaming environment.
