Minimum 2 years in high-volume, fine dining establishments
Must be 21+ years of age
Authorized to work in the U.S.
Experience leading teams in fast-paced settings
Ability to manage multiple tasks under stress
Strong knowledge of front and back house operations
Excellent decision-making and organizational skills
High energy and strong communication skills
Reliable, responsible, and trustworthy
Attention to detail with a focus on customer service
Responsibilities
Deliver superior service to maximize customer satisfaction
Uphold and enforce company policies and procedures
Oversee new hire paperwork and training
Ensure compliance with food quality, safety, and labor laws
Maintain cleanliness and appearance standards
Evaluate staff performance and provide constructive feedback
Respond to customer concerns professionally
Benefits
Flexible routine time off
Health, dental, vision, and life insurance with company contribution after 60 days
Company dining discount
Full Job Description
ROLE SUMMARY: Lady Delilah is seeking a Floor Manager with experience in fine dining and high-volume restaurants. The Floor Manager will be responsible for daily restaurant operations along with training new staff. The ideal candidate must be energetic, organized, flexible and enjoy the challenges of working in a fast-paced environment.
RESPONSIBILTIES:
Deliver superior service and maximize customer satisfaction.
Uphold and enforce all company policies and procedures.
Oversee the new hire paperwork and training of new staff members.
Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment.
Ensure cleanliness and restaurant appearance standards.
Evaluate staff performance and provide feedback to improve productivity.
Respond to customer concerns in a timely and professional manner.
Perform other duties as assigned by AGM and GM.
Other tasks as assigned.
REQUIREMENTS:
Minimum of 2 years' experience in a full-service, high-volume, fine dining establishment.
Must be 21+ years of age.
Must be authorized to work in the United States.
Proven experience leading and managing a team in a high paced setting.
Must be able to manage multiple tasks in stressful environments.
Strong knowledge of front and back house operations.
Great decision making and organizational skills.
Must have high energy, great communication skills, and be able to work as part of a team.
Must be reliable, responsible, and trustworthy.
Must have attention to detail and willingness to deliver exceptional customer service.
PERKS:
Flexible, routine-time off
Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.
