ABOUT THE ROLEThe
Director, Talent Management is responsible for leading the operational strategy and execution of Zeta's global employee lifecycle. This role oversees onboarding, employee experience operations, talent programs, lifecycle communications, survey administration, and cross-functional execution while ensuring programs are scalable, consistent, and data-informed.
Reporting to the Senior Director, Talent Development & Experience, this role partners closely with Talent Acquisition, HR Business Partners, Learning & Development, Internal Communications, People Operations, and business leaders to create a seamless experience from candidate acceptance through onboarding, development, engagement, and ongoing employee milestones.
This is a hybrid role based in our New York City headquarters. Team members work from our NYC office Tuesday through Thursday each week, with remote flexibility on Mondays and Fridays.
Responsibilities- Lead the strategy and operational execution of Zeta's global employee lifecycle, ensuring a seamless experience from candidate acceptance through onboarding, development, engagement, and key career milestones.
- Build scalable lifecycle operations by establishing governance, standardized processes, annual planning rhythms, and clear ownership across the lifecycle.
- Drive operational excellence by overseeing onboarding, Workday Journeys, lifecycle communications, project portfolios, and talent technologies that improve consistency, efficiency, and employee experience.
- Partner closely with Talent Acquisition, HR Business Partners, Learning & Development, Internal Communications, and regional stakeholders to ensure a connected, high-quality employee lifecycle across all geographies.
- Leverage data, feedback, and operational insights to continuously improve lifecycle programs, identify opportunities for automation, and enhance organizational effectiveness. Programs.
- Partner with the Employee Experience Team on programs, engagement initiatives, recognition programs, and employee lifecycle moments.
- Partner with regional leaders to adapt programs while maintaining global consistency.
Data, Insights & AI Enablement - Develop dashboards and operational reporting that measure program effectiveness and employee experience.
- Partner with the broader People Team to identify trends, recommend improvements, and support business decision-making.
- Ensure survey insights translate into actionable recommendations and program improvements.
Qualifications - 5-7 years of experience in Talent Management, HR Operations, Talent Operations, Program Management, or related People functions.
- Experience leading enterprise-wide or global people programs.
- Demonstrated success building scalable processes and operational frameworks.
- Strong project and program management experience with multiple concurrent initiatives.
- Strong analytical skills with the ability to translate data into recommendations.
We encourage you to apply even if you don't meet all the requirements!
Salary RangeThe salary range for this role is $135,000 - $145,000.
People & Culture at Zeta We are committed to our people and dedicated to creating an exciting career journey with hands-on innovation opportunities, autonomy in career acceleration, team collaboration, and a supportive community! Learn more about our commitment to our people here: https://zetaglobal.com/resource-center/zeta-certified-by-great-place-to-work/
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