Director, Systems & Network Infrastructure

POSITION SUMMARY:

The Director of Systems & Network Infrastructure is responsible for the strategic leadership, governance, architecture, availability, modernization, and operational performance of LBCT's enterprise infrastructure environment. This role oversees all network, telecommunications, systems administration, cloud, data center, storage, identity, platform, and end-user infrastructure services that support the organization's business and terminal operations. The Director provides leadership for the planning, design, implementation, and lifecycle management of critical technology infrastructure supporting 24x7 marine terminal operations. The position ensures technology platforms remain reliable, secure, scalable, resilient, and aligned with business objectives.

The Director leads infrastructure strategy, technology modernization, automation initiatives, cloud adoption, service delivery, operational excellence, vendor governance, financial planning, and workforce development. This role works closely with Cyber Security leadership to ensure infrastructure services support enterprise security requirements while enabling innovation, operational efficiency, and business growth. The position serves as a key advisor to the Chief Information Officer regarding infrastructure investments, technology risk, operational resilience, digital transformation, artificial intelligence adoption, and future technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintain a safe and secure working environment while collaborating across infrastructure, cybersecurity, applications, operations, and business teams.
2. Foster a culture of operational excellence, accountability, continuous improvement, innovation, and customer service.
3. Develop and execute the enterprise infrastructure strategy aligned with business goals and terminal operational requirements.
4. Establish technology standards, architectural principles, governance processes, and infrastructure operating models.
5. Create and maintain multi-year infrastructure roadmaps supporting growth, modernization, resilience, and digital transformation.
6. Evaluate emerging technologies and make investment recommendations to executive leadership.
7. Ensure infrastructure decisions align with cybersecurity, compliance, operational, and financial objectives.
8. Provide executive oversight for all infrastructure services supporting terminal and corporate operations.
9. Ensure high availability, resiliency, and performance of critical technology platforms.
10. Establish service-level objectives, operational metrics, and continuous improvement processes.
11. Oversee major incident management, recovery activities, and root-cause analysis efforts.
12. Ensure business continuity and disaster recovery capabilities are maintained and regularly tested.
13. Provide executive oversight of networking, telecommunications, wireless, carrier services, and operational technology connectivity.
14. Ensure infrastructure supports 24x7 vessel, gate, yard, rail, and administrative operations.
15. Lead strategic investments in connectivity, mobility, and network modernization.
16. Oversee server, cloud, storage, virtualization, identity, collaboration, and enterprise platform services.
17. Ensure infrastructure platforms support current and future business requirements.
18. Lead adoption of modern cloud and hybrid infrastructure architectures.
19. Ensure enterprise platform stability, scalability, and operational effectiveness.
20. Partner closely with the Director of Cyber Security to ensure infrastructure architectures support security requirements and risk management objectives.
21. Support implementation of Zero Trust principles, secure infrastructure practices, and compliance initiatives.
22. Ensure timely remediation of infrastructure-related vulnerabilities and audit findings.
23. Participate in cybersecurity governance, incident response, and technology risk management activities.
24. Develop and execute a roadmap for automation, observability, predictive operations, and AI-enabled technology services.
25. Identify opportunities to improve infrastructure reliability through analytics and automation.
26. Sponsor implementation of AI-assisted monitoring, operational copilots, predictive maintenance, and intelligent service management capabilities.
27. Partner with Cyber Security leadership to ensure responsible and secure adoption of AI technologies.
28. Oversee strategic relationships with infrastructure vendors, managed service providers, telecommunications carriers, and cloud partners.
29. Negotiate major contracts and technology agreements.
30. Establish vendor performance metrics and accountability standards.
31. Develop and manage infrastructure operating and capital budgets.
32. Build business cases supporting infrastructure investments and modernization initiatives.
33. Lead and develop a high-performing infrastructure organization.
34. Establish succession planning, workforce development, and technical capability strategies.
35. Promote collaboration across infrastructure, cybersecurity, applications, operations, and business teams.
36. Perform other duties and special projects as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Proven executive-level leadership and strategic planning capabilities.
2. Strong business acumen with the ability to align department initiatives with organizational objectives.
3. Exceptional decision-making and problem-solving skills.
4. Demonstrated ability to influence stakeholders at all organizational levels.
5. Provide executive-level communication regarding infrastructure risks, investments, and performance.
6. Ability to lead through organizational change and drive transformation initiatives.
7. Experience building and leading high-performing technical teams.
8. Excellent communication, presentation, and executive briefing skills.
9. Ability to communicate complex technical concepts to technical and non-technical audiences.
10. Strong interpersonal and relationship management skills.
11. Ability to effectively engage with executives, regulators, auditors, vendors, and external stakeholders.
12. Ability to exercise sound judgment and maintain strict confidentiality.
13. Strong knowledge of vulnerability management, threat intelligence, security automation, and cyber defense methodologies.
14. Familiarity with NIST, CIS Controls, Zero Trust, and related cybersecurity frameworks.
15. Knowledge of hybrid cloud architecture, infrastructure automation, software asset and license management, enterprise AI platforms and AI governance, and infrastructure security architecture and Zero Trust principles.
16. Knowledge of maritime transportation, logistics, terminal operations, or related industries preferred.
17. Deep understanding of cybersecurity risks associated with Artificial Intelligence (AI), Generative AI, machine learning, and emerging technologies.
18. Strong knowledge of enterprise networking, compute, storage, virtualization, backup/recovery, cybersecurity, and Microsoft technologies.
19. Strong command of cybersecurity principles and infrastructure security controls.
20. Knowledge of Dell infrastructure, Dell EMC storage, Dell Data Domain, CISCO, Fortinet, Palo Alto Networks, F5, VMware, and Veeam.

EDUCATION AND/OR EXPERIENCE

1. Bachelor's degree in Computer Science, Information Technology, Engineering, or related field required, a Master's degree a plus.
2. Minimum of ten (10) years of progressive experience in managing enterprise IT infrastructure and network environments.
3. Minimum of seven (7) years of leadership experience managing technical managers, employees, vendors, and managed service providers.
4. Experience managing infrastructure in environments requiring high availability and operational continuity.
5. Experience developing technology lifecycle and end-of-life/end-of-support strategies.
6. Experience managing IT budgeting, forecasting, vendor negotiations, licensing, and cost optimization.
7. Experience in maritime, logistics, transportation, critical infrastructure projects, or modernization efforts preferred.
8. Experience working in a unionized environment preferred.

PHYSICAL REQUIREMENTS

1. The ability to work any days or hours, including weekends and holidays.
2. The ability to walk and stand for extended periods of time.
3. The ability to use a computer and keyboard.
4. The ability to sit and work at a desk and/or computer for extended periods of time.
5. The ability to lift 30-50 pounds with or without assistance.
6. The ability to operate a company owned pickup truck.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORKING ENVIRONMENT

The work is performed both inside and outside at LBCT sites, in a marine terminal location, in temporary offices and classrooms.

Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other locations.

TWIC Requirement: Successful candidates must obtain and maintain a Transportation Worker Identification Credential (TWIC).

NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC.