Job DescriptionThe RoleUnder the general direction of the Senior Director Ambulatory Operations, remains responsible for overall leadership, direction, and management of Ambulatory Surgery Center(s) (ASC) including safety, practices of professional nursing, quality, operations, department planning and development, employee development, and evaluation of services.
Remains responsible for personnel management, budgeting, reimbursement issues, patient care management, regulatory requirements compliance, provider satisfaction, and continuous quality improvement.
Uses lean based principles to build systems and workflows to achieve safety, quality and patient satisfaction principles.
What You'll Do- Demonstrate and sustain compliance with Kadlec Caregiver Expectations Standard of Excellence and Code of Conduct.
- Demonstrates diplomacy, excellent follow-through and a visible management style.
- Provides shared leadership practices through engaging teams to share responsibilities and accountability for continuous, ongoing system assessment, evaluation and improvements.
- Supports culture of caring reliability to ensure highest level of patient safety.
- Coordinates and takes leadership role in strategic planning activities for assigned areas.
- Provides evidence of ongoing performance improvement activities that will affect safety, operational (process) efficiency, staffing effectiveness and market share tactics.
- Assists with Patient Safety Initiatives specific to operational area and the organization.
- Provides nursing leadership for assigned department and ongoing caregivers' educational development.
- Remains aware of and assures compliance with regulatory agency standards and accrediting requirements, including those of AAAHC.
- Assures the standard of patient care and clinical practice is of the highest quality.
- Collaborates with Human Resources on personnel issues including completing requisitions, interviewing, hiring, and following hospital policy on constructive counseling and progressive discipline.
- Ensures appropriate staff competencies are maintained (licensure, certification, orientation, mandatory training, continuing education).
- Effectively utilizes caregivers through developing staffing schedules which meet the needs of the department, provides optimum patient care and are cost effective.
- Provides input to the development and implementation of new surgeries or procedures to increase and maintain patient volume and satisfaction.
- Leads clinic performance improvement activities to ensure the development and implementation of processes that support quality patient care and effective work performance.
- Improves patient safety by developing workflows and documentation guidelines that optimize the use of the electronic medical record (EMR).
- Performs periodic chart reviews in order to guarantee clinical standards for performance are met and documentation is worthy of legal scrutiny.
- Manages the surgery/procedure schedule to ensure optimal patient access.
- Promotes high levels of satisfaction with patients, providers and caregivers, by proactively addressing concerns through meaningful measures and interventions. Develops and nurtures in caregivers a sense of shared ownership of patient satisfaction.
- Ensures effective, ongoing caregiver recruitment and retention through collaborative efforts with leadership, clinic caregivers and human resources. Continually offers insights into improvement within this function.
- Oversees the selection and supervision of caregivers according to organizational policies, procedures and protocols. Initiates/implements corrective actions as required. Ensures all caregivers are in compliance with applicable licensure, training and accreditation standards.
- Acts as a liaison between KRMC/Clinic Leadership and clinic providers and caregivers by proactively communicating with all parties.
- Collaborates with Billing Office regarding all revenue cycle management functions. Ensures accurate and timely billing functions are handled within the ASC.
- Oversees fiscal and budgetary guidelines and standards for ASC. Ensures all financial standards are achieved and meet established productivity targets.
- Develops and monitors ASC budget.
- Investigates and reports variances and makes recommendations for operational improvements.
- Demonstrates and sustains compliance with the Caregiver Expectations and Code of Conduct.
What You'll BringEducation & Credentials- Bachelor's Degree in Nursing, from an accredited school of nursing.
- Master's Degree in Nursing, business, or other healthcare field from an accredited educational institution (preferred).
- Additional courses taken in leadership and management (preferred).
- Current RN License required
Experience & Expertise- 5 years of recent progressively responsible experience in Ambulatory Surgery Center or perioperative services experience, with 3 of those years in a management position/role.
Knowledge- Knowledge of the principles and practices of management, leadership and supervision.
- Knowledge of lean and process improvement methods and theories.
- Knowledge of applicable federal and state laws and regulations governing patient care in an ambulatory surgery center facility; knowledge of related accreditation organization, CMS certification and DOH standards; knowledge of related Kadlec Regional Medical Center policies and procedures.
- Knowledge of budget preparation and control.
- Knowledge of patient/staffing ratio requirements and knowledge of scheduling techniques.
- Knowledge of operating room equipment and products.
- Knowledge of data collection, analysis, trending and monitoring.
- Knowledge of hospital operations, including revenue cycle.
- Knowledge of interviewing, selection, orienting and scheduling techniques applicable to professional, technical and clerical staff.
- Comprehensive knowledge of healthcare procedures, practices and techniques.
Professional & Leadership CapabilitiesAbilities- Ability to direct and work with others in a fair, consistent and respectful manner.
- Ability to effectively manage assigned departments and to directly supervise employees.
- Ability to interpret and ensure compliance with regulatory agencies, related federal and state laws and regulations, medical center policies and procedures.
- Ability to communicate effectively both in oral and written communications.
- Ability to use effective interpersonal skills, such as tact, patience and courtesy.
- Ability to analyze, evaluate and resolve patient/departmental issues, concerns and deficiencies.
- Ability to coordinate department functions with other departments.
- Ability to work confidentially with discretion.
- Ability to support caregivers and facilitate success within the department, as well as foster and nurture relationships with the Medical Staff, hospital and community.
- Ability to function effectively in stressful situations and to meet schedules and timelines.
- Ability to work independently with little direction.
- Ability to be flexible in the changing healthcare environment.
- Ability to willingly accept responsibility.
Why Join Us?- Ambulatory Surgery Leadership: Provide leadership, direction, and management for Ambulatory Surgery Center operations, nursing services, patient care, and operational excellence.
- Quality & Safety Focus: Advance patient safety, quality improvement, regulatory compliance, and evidence-based clinical practice.
- Caregiver & Provider Partnership: Support caregiver development, provider engagement, workforce planning, recruitment, and retention.
- Operational & Financial Stewardship: Oversee budgeting, productivity, revenue cycle collaboration, process improvement, and resource management.
Ready to Shape the Future of Healthcare?If you are a nursing and operations leader with experience in ambulatory surgery services, perioperative operations, quality improvement, and caregiver leadership, we encourage you to apply and help advance exceptional care through operational excellence and patient-centered service.
The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.
At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
