Mohawk Industries Inc

Director Supply Chain Transformation & Artificial Intelligence

Mohawk Industries Inc • $120K — $145K *
Calhoun, GA 30701In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent education and/or experience.
  • 6-8 years of relevant experience or equivalent education.
  • 1-3 years of management experience.
  • Experience implementing AI or automation solutions in a business environment.
  • Strong analytical skills with proficiency in BI tools (Power BI, Tableau, etc.).
  • Preferred: Lean Six Sigma certification; experience with customer journey mapping and VOC programs.

Responsibilities

  • Own end-to-end delivery of prioritized automation and analytics initiatives.
  • Lead project planning alongside IT for execution across the Supply Chain ecosystem.
  • Build and maintain Supply Chain dashboards and reporting frameworks.
  • Partner with IT to support continuous-improvement roadmap execution.
  • Lead transformation efforts, communicating goals and progress to stakeholders.
  • Review and manage AI use cases submitted through the AI intake process.
  • Identify overlapping AI opportunities and consolidate them into enterprise-level initiatives.

Benefits

  • Opportunity to lead impactful digital transformation initiatives.
  • Collaboration with cross-functional teams including IT and Data Science.
  • Access to a dynamic and innovative work environment focused on AI and automation.
  • Professional development opportunities to enhance skills in AI and BI tools.
Full Job Description
What we need

The Director owns end-to-end delivery and project management of prioritized automation, analytics, and continuous-improvement initiatives; builds and sustains the BI, analytics, and reporting environment; designs KPIs and governance; and leads change management that guides teams toward new, digital-first ways of working across the Mohawk Supply Chain division.

In addition, the Director serves as the Supply Chain AI Liaison, reviewing, grouping, and prioritizing AI use cases submitted by business and IT leaders. The role identifies overlapping opportunities, assesses business value, and ensures alignment with enterprise AI strategy while avoiding duplication of effort. As a business domain expert, the Director promotes the reuse of shared tools, coaches teams on AI adoption, helps bridge skill gaps, and determines when initiatives require AI Innovation Board review for risk, funding, or strategic alignment.

This role also collaborates with delivery fusion teams to help oversee the successful execution of prioritized AI initiatives, ensuring outcomes align with expected value, enterprise standards, and adoption goals. Beyond enablement, the ideal leader is equal parts innovator, analyst, and change agent.

What you'll do

  • Own end-to-end delivery of prioritized automation, analytics, and continuous-improvement initiatives, ensuring outcomes align with intended value, timelines, enterprise standards, and adoption goals.
  • Lead project planning alongside IT for execution and governance across the Supply Chain ecosystem (e.g., chatbots, agent assist, predictive analytics, RPA, workflow automation), partnering with IT, Data Science, and vendor teams to monitor AI performance, accuracy, and ROI and drive continuous improvement.
  • Build and maintain Supply Chain dashboards, reporting frameworks, and insight engines; translate complex data into actionable recommendations; and drive adoption of BI tools and data literacy across the Supply Chain organization.
  • Partner with IT to support the design and execution of a Supply Chain continuous-improvement roadmap; identify process inefficiencies and pain points through data-driven analysis; facilitate root-cause and process-redesign workshops; and establish KPIs, dashboards, and governance to sustain improvements.
  • Lead Supply Chain transformation and change management, communicating goals, progress, and outcomes to stakeholders at all levels and serving as a strategic advisor alongside IT to Supply Chain leadership on innovation, technology, and operational strategy.
  • Review and manage AI use cases submitted through the Supply Chain AI intake process.
  • Identify overlapping or related AI opportunities across business units and consolidate them into scalable, enterprise-level initiatives.
  • Assess and articulate the business value, impact, and prioritization of AI use cases to support data-driven decision-making.
  • Ensure AI initiatives align with enterprise AI strategy, architectural standards, and the adoption roadmap.
  • Prevent duplication of effort by promoting the reuse of shared AI platforms, tools, data assets, and capabilities.
  • Coach and mentor business and functional teams on responsible AI adoption, implementation best practices, and value realization.
  • Identify organizational AI skill gaps and support enablement through guidance, learning pathways, and collaboration models.
  • Evaluate AI use cases for risk, data sensitivity, and strategic significance, determining when escalation to the AI Innovation Board is required.
  • Support governance, funding discussions, and approval processes while avoiding unnecessary friction or delivery bottlenecks.
  • Document and maintain best practices, standards, procedures, quality objectives, and lessons learned.
  • Collaborate with delivery fusion teams to help oversee the successful execution of prioritized AI initiatives, ensuring alignment with intended outcomes, timelines, and value realization.
  • Act as an enterprise advocate for scalable, ethical, and value-driven AI enablement.
  • Monitor project progress and proactively address issues or challenges that may arise.


What you have
  • Bachelor's degree in a related field or equivalent education and/or experience.
  • 6-8 years relevant experience or equivalent education and/or experience.
  • 1-3 years of management experience.
  • Experience implementing AI or automation solutions in a business environment, with demonstrated experience leading cross-functional initiatives.
  • Strong analytical skills with proficiency in BI tools (Power BI, Tableau, etc.).
  • Preferred: Lean Six Sigma certification (Green Belt or higher); experience with customer journey mapping and Voice of Customer (VOC) programs; familiarity with CRM platforms; background in digital transformation or organizational change management.


What you're good at

  • Owning delivery and project management outcomes, including planning, execution, risk, and dependency management, within a matrixed organization.
  • Strong analytical and BI skills, including Power BI, Tableau, or similar tools, with the ability to translate data into decisions, design KPIs, and drive data literacy.
  • Excellent facilitation and stakeholder management across all levels of the organization.
  • Strong AI literacy with the ability to coach, mentor, and enable stakeholders on responsible and effective AI adoption.
  • Identifying and helping close AI skill gaps through enablement, collaboration, and knowledge sharing.
  • Influencing cross-functional partners and guiding outcomes without formal authority in a matrixed organization.
  • Collaborating effectively with delivery fusion teams to ensure prioritized AI initiatives are successfully executed and deliver intended outcomes.
  • Leading change with a focus on adoption, value realization, and sustainable business impact.
  • Excellent communication, problem-solving, and organizational skills.
  • Multitasking, prioritizing, delegating, and managing time effectively.
  • High level of integrity and discretion in handling sensitive and confidential data.
  • Flexibility, adaptability to change, teamwork, and the ability to handle multiple projects at once.
  • High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.


Preferred

  • Experience with customer journey mapping and VOC programs.
  • Familiarity with CRM platforms.
  • Background in digital transformation or organizational change management.
  • 5+ years of experience in Customer Experience, Operations, Business Intelligence, or Process Improvement.


Success Measures

  • Reduction in customer effort and operational friction.
  • Increased automation and AI adoption across Supply Chain workflows.
  • Improved customer satisfaction (CSAT), NPS, and resolution metrics.
  • Higher data literacy and BI usage across the Supply Chain team.
  • Demonstrated ROI from transformation and delivery initiatives.


What else?

  • Supervisory scope to be determined based on organizational structure; may lead a delivery/analytics team. Reports to Supply Chain leadership.
  • We're located in a pretty great spot - check out this video to see what we mean


About Mohawk Industries Inc

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone, luxury vinyl tile and sheet vinyl. Their industry-leading innovation has yielded products and technologies that differentiate their brands in the marketplace and satisfy all flooring related remodeling and new construction requirements. Their brands are among the most recognized in the industry and include American Olean, Bigelow, Daltile, Durkan, Karastan, Kerama Marazzi, Lees, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, China, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries Inc Careers

Join the vibrant team at Mohawk Industries Inc, a global leader in innovative flooring solutions, where your career growth is as important as the superior products we deliver. At Mohawk, we offer more than just job opportunities; we provide a platform for professional development and personal growth within a culture that values diversity, innovation, and leadership.

Explore a World of Opportunities

At Mohawk Industries Inc, we are constantly expanding our horizons, seeking skilled, curious, and passionate team players ready to lead in the flooring industry. With a variety of positions available, from manufacturing to marketing, Mohawk offers a unique chance to develop your career in numerous directions.

Internship Programs

Kickstart your career with Mohawk’s dynamic internship programs. These opportunities are designed to give you hands-on experience, allowing you to apply your academic knowledge in real-world scenarios, enhance your skills, and build your professional network. Internships at Mohawk are the stepping stones to full-time employment and offer a deep insight into our company culture and operations.

Commitment to Diversity and Inclusion

Diversity is at the core of our hiring philosophy. Mohawk Industries Inc believes that a diverse workforce fosters innovation and creativity. We are committed to creating an inclusive environment where all employees can thrive. Our diversity training ensures that everyone, from leadership to new hires, understands and appreciates the value of a diverse team.

Benefits and Growth

Choosing a career at Mohawk Industries Inc means you are opting for a path filled with rewarding benefits and opportunities for growth. We support our employees with competitive benefits packages, leadership training programs, and promotion from within policies that help you reach your potential. Our commitment to your growth is paralleled by our dedication to innovation in the flooring industry.

Join Our Team

Are you ready to advance your career at Mohawk Industries Inc? Explore the job opportunities and open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to contribute to our team’s success. Apply today, and let Mohawk help you achieve your professional goals.

Stay Connected

Keep up to date with the latest at Mohawk Industries Inc by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to enhance your employment journey. From crafting the perfect resume to acing your interview, our blog is a resource for aspiring professionals eager to excel.

Networking and Professional Development

At Mohawk, we understand the importance of networking and continuous professional development. Our employees enjoy access to industry events, training sessions, and seminars that enhance their job skills and career prospects.

Career Opportunities Await

With Mohawk Industries Inc, your career aspirations can take shape. Personalize your job search and receive alerts for new openings that align with your career preferences. Discover the exciting and rewarding opportunities that await at Mohawk, and be part of a company that’s leading the way in the flooring industry.

Apply Now

Don’t miss out on the chance to be part of a leading team. Check out the latest job openings at Mohawk Industries Inc and submit your application today. Join us in shaping the future of flooring through innovation, diversity, and leadership. Your future at Mohawk Industries Inc starts here!
Learn more about Mohawk Industries Inc
Size
43,000 employees
Market Cap
$6.1 billion
Industry
Retail & Consumer Goods
Net Income
$515.6 million
Founded
1878
5 Year Trend
+4.6%
Revenue
$9.5 billion
NASDAQ
MHK
* Ladders Estimates

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