Number of Positions In Requisition
1
Job Details
The Supply Chain Dock Operations Director Health System provides leadership for dock operations within the health system supply chain, ensuring safe, compliant, and efficient inbound and outbound freight execution that supports uninterrupted patient care. Directs dock labor planning, carrier coordination, scheduling, and throughput management while partnering with distribution, inventory, procurement, and clinical stakeholders to optimize end-to-end logistics performance. Establishes standardized processes, controls, and performance metrics to improve service levels, reduce delays, and strengthen operational resilience. Leads continuous improvement initiatives, technology enablement, and contingency planning to ensure consistent execution across sites.
Job Description
SummaryThe Supply Chain Dock Operations Director Health System provides leadership for dock operations within the health system supply chain, ensuring safe, compliant, and efficient inbound and outbound freight execution that supports uninterrupted patient care. Directs dock labor planning, carrier coordination, scheduling, and throughput management while partnering with distribution, inventory, procurement, and clinical stakeholders to optimize end-to-end logistics performance. Establishes standardized processes, controls, and performance metrics to improve service levels, reduce delays, and strengthen operational resilience. Leads continuous improvement initiatives, technology enablement, and contingency planning to ensure consistent execution across sites.
Job Duties- Directs health system dock operations for inbound receiving and outbound shipping, including appointment scheduling, yard/dock flow, and coordination with carriers and internal distribution teams.
- Leads and develops dock leadership and frontline teams; establishes staffing models, training, performance expectations, and succession plans to meet service and safety goals.
- Defines and monitors dock performance KPIs (e.g., on-time arrivals, dwell time, unload/load productivity, damage rates, detention/chargebacks) and drives corrective actions to improve throughput and reliability.
- Ensures compliance with OSHA, DOT, hazardous materials handling, infection prevention, and health system policies; maintains audit readiness and implements corrective and preventive actions.
- Standardizes dock SOPs and controls for receiving accuracy, documentation, chain of custody, temperature-sensitive/sterile product handling, and exception management (shortages, overages, damages, returns).
- Partners with Supply Chain, Facilities, Security, and clinical stakeholders to mitigate risk, improve dock security, and ensure continuity plans for emergent deliveries, disruptions, and alternate routing.
- Collaborates with procurement, accounts payable, and item master/ERP teams to resolve receiving and invoice discrepancies and to improve procure-to-pay execution and data integrity.
- Leads continuous improvement and technology initiatives (e.g., dock scheduling tools, scanning/automation, WMS/ERP enhancements) to reduce waste, improve visibility, and lower total logistics cost.
Minimum Qualifications- Bachelor’s Degree in supply chain management, logistics, business administration, or a related field, or equivalent combination of education and experience.
- 7 years to 10 years of progressive experience in distribution, dock operations, warehousing, or transportation within a complex environment (healthcare preferred).
- 7 years of people leadership with expert-level knowledge of dock, shipping/receiving, and logistics procedures.
- Expert knowledge of dock operations, freight receiving/shipping controls, and healthcare logistics requirements, including handling of temperature-sensitive, sterile, and regulated products.
- Proven ability to lead multi-site teams through standardized work, performance management, and change management to achieve service, cost, and safety outcomes.
- Advanced analytical capability to define KPIs, interpret operational data, and implement corrective actions that improve throughput, accuracy, and carrier performance.
- Strong working knowledge of safety and regulatory compliance (e.g., OSHA, DOT) and the ability to maintain audit-ready documentation and processes.
- Proficiency with ERP/WMS and dock scheduling/visibility tools, with the ability to translate operational needs into system requirements and process improvements.
- Excellent communication and cross-functional collaboration skills to align carriers, suppliers, distribution, procurement, finance, and clinical stakeholders on priorities and execution.
Additional QualificationsPhysical DemandsLift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Work Shift
Workday Day (United States of America)
Worker Sub Type
Regular
Employee Entity
Thomas Jefferson University
Primary Location Address
901 Market Street, Philadelphia, Pennsylvania, United States of America
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
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