Location: Hybrid in Manhattan, New York, United States

Salary: Competitive base + Commission

About the Role

As our Director of Supplier Business Development, you'll play a critical role in growing and managing our supplier base for our B2B diamond marketplace. This is a customer-facing, relationship-led role for a driven, strategic professional who excels in building trusted supplier partnerships both in person and remotely, optimizing supplier performance, and aligning their products with market demand.

You'll act as a co-pilot and primary point of contact for suppliers - working closely with them from onboarding through sustained success. A key part of this role involves regular face-to-face meetings with existing and prospective suppliers, representing Nivoda locally and ensuring suppliers feel supported, informed, and set up to succeed. Your work will ensure our platform offers the best quality, selection, and value for buyers, creating a dynamic and profitable environment for both suppliers and our business.

What would you be doing?

In this role, you'll identify, onboard, and support high-potential suppliers while maximizing their sales growth and ensuring quality and inventory alignment with customer demand. You will act as both a consultant and a coach, guiding suppliers to optimize their product offerings, pricing, and availability. Through hands-on relationship management and on-the-ground presence in NYC, your insights and proactive support will be instrumental in helping suppliers grow on our platform and creating a seamless experience for buyers.

Key Responsibilities

Supplier Acquisition and Onboarding:

• Identify and onboard high-quality suppliers that align with category standards.
• Conduct in-person and virtual meetings to communicate marketplace value propositions clearly and drive strong engagement with our platform.

Account Management and Supplier Support:

• Build deep, consultative relationships with suppliers and serve as their day-to-day point of contact for growth, performance, and issue resolution.
• Proactively support supplier needs, escalating and coordinating internally with tech, operations, and customer support teams to ensure a seamless experience.

Performance Analysis and Reporting:

• Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, availability, and quality metrics.

Sales Enablement and Revenue Growth:

• Drive suppliers to meet revenue targets by optimizing product assortment, pricing strategies, and inventory levels. Promote express stock and fast-delivery initiatives to improve conversion and buyer satisfaction.

Quality and Compliance Oversight:

• Work closely with suppliers to maintain high-quality standards, proactively reducing return rates and customer complaints through ongoing quality monitoring and guidance.

Cross-Functional Collaboration:

• Partner closely with category management, product, operations, and product marketing teams to align on category objectives, supplier priorities, and buyer engagement initiatives.

Supplier Training and Development:

• Support the development and delivery of training resources to help suppliers adopt best practices for product listing optimization, quality control, and performance improvement.

What do we need from you?

• 8+ years experience in sales, business development, or account management within the wholesale diamond or jewelry industry
• Commercially sharp with a strategic mindset and experience negotiating with suppliers
• Confident building relationships with business owners and decision-makers who are time-poor and sceptical of vendor sales pitches
• Tech-savvy, with confidence in working with various digital tools day-to-day.
• Self-starter mentality, you're the first on the ground, which means you'll need to operate with ambiguity, build your own structure, and create your own momentum
• Data-driven approach to account management: you use CRM and platform data to prioritise your time and conversations
• Excellent communicator - clear, direct, and credible with senior stakeholders and small business owners alike

Nice to have

• Familiarity with wholesale buying patterns, inventory-led businesses, or supply chain dynamics
• Proven track record of driving revenue growth through partner or supplier relationships
• Background at a high-growth marketplace or platform business with a strong enterprise or SMB sales culture

If you're excited by a role that combines commercial impact, relationship ownership, and on-the-ground supplier engagement, we'd love to hear from you. This position is ideal for someone who thrives in a fast-moving environment and enjoys being the trusted local partner suppliers rely on to grow their business.

Our current benefits

🕰 A vibrant company culture
Medical (United Healthcare), Dental, & Vision (Guardian Life) benefit

401K benefit (Guideline Inc)
Plenty of opportunities for growth and learning
Unlimited holiday allowance
Chance to join and contribute to a company during its exponential expansion phase

Please note: Our Talent Acquisition Team is international. We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly.

*If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Talent Pool so we can keep you in mind as new roles open up.
You can sign up here: Nivoda Talent Pool

This ensures you're among the first to hear about openings aligned with your skills and interests.