Director, Strategic Relationship Management

Your Opportunity

Our Director, Strategic Relationship Management is a senior leader responsible for managing the day-to-day execution, coordination, and service experience associated with OneBridge Benefits' strategic business partnerships. Reporting directly to the CEO, this role serves as a trusted relationship leader and central point of contact, ensuring partnership objectives, commitments, and initiatives are translated into actionable plans and successfully executed across the company.

The Director is the primary liaison for designated strategic partners, building strong relationships, facilitating effective communication, managing expectations, and ensuring a consistent, responsive, and high-quality partnership experience. Through collaboration with internal teams, the Director manages partnership request intake and qualification, validating scope, strategic alignment, feasibility, resource requirements and financial implications before making commitments. The Director also drives alignment, accountability, and execution across a portfolio of complex initiatives.

This role requires exceptional relationship management, problem solving, and project leadership skills. The ideal candidate thrives in dynamic environments, exercises sound judgement, responds with the appropriate urgency, and has the ability to influence outcomes and coordinate cross-functional efforts. This role also carries the potential for significant travel, based on business needs, to build partner relationships and support strategic initiatives.

Key Responsibilities

• Serve as the primary relationship leader and trusted point of contact for designated strategic business partners, fostering strong relationships, collaboration, trust, and effective communication.
• Translate partnership goals, requests, and opportunities into actionable plans, applying sound judgment to ensure scope, ownership, capacity, financial implications, and required approvals are understood before commitments are made. Escalate or redirect requests as appropriate.
• Promote a strong, mutually beneficial partnership by aligning partner needs and opportunities with OneBridge's strategic, operational, contractual, and financial objectives.
• Lead cross-functional partnership initiatives by aligning internal stakeholders, priorities, timelines, and deliverables.
• Drive accountability and follow-through for partnership commitments across multiple departments, maintaining a consolidated view of partner requests, decisions and commitments.
• Coordinate and facilitate resolution of operational issues, escalations, and complex business challenges.
• Monitor partnership activities, risks, dependencies, and opportunities, proactively communicating issues and recommendations.
• Establish and maintain effective governance, status reporting and stakeholder communications for partnership strategic initiatives.
• Coordinate with Finance, Legal, and executive leadership, as appropriate, regarding fees, compensation arrangements, contractual scope, funding, and ownership of additional work ensuring decisions and approvals are documented before commitments are made.
• Facilitate meetings, business reviews, and planning discussions with internal and external stakeholders.
• Identify opportunities to improve partner experience, operational effectiveness, communication, and service delivery.
• Prepare executive-level updates, reports, and recommendations for leadership.
• Represent OneBridge in partner meetings, industry events, and relationship-building activities as needed.
• Ability to travel approximately monthly, based on business needs, to strengthen relationships and support strategic discussions.

A strong candidate would have the following skills and qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• 10+ years of experience in relationship management, strategic partnerships, project management, operational leadership, consulting, client services, or a related field.
• Demonstrated success building and maintaining trusted business relationships establishing shared governance, navigating scope and ownership challenges, negotiating expectations and coordinating delivery across internal and external teams.
• Experience working within formal partnership governance, intake, prioritization, or change-control processes is strongly preferred.
• Strong project management and organizational skills with the ability to coordinate multiple priorities simultaneously.
• Proven ability to lead complex cross-functional initiatives and influence outcomes without direct authority.
• Exceptional verbal, written, presentation, and facilitation skills.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to navigate ambiguity, manage competing priorities, and adapt within a dynamic environment.
• Highly responsive, dependable, and committed to delivering exceptional service and follow-through.
• Strong executive presence and relationship judgement, with the ability to effectively engage stakeholders at all levels and navigate complex discussions.
• Experience in healthcare, benefits administration, financial services, technology, or other relationship-driven industries is preferred.

This is an opportunity to shape how we partner with strategic organizations, align teams around shared priorities, and make a lasting impact on the future of OneBridge Benefits.

This role is primarily Monday through Friday and works in-office. Compensation includes a base salary of $110,000-$130,000, along with the opportunity to participate in a variable compensation program.