Amazon

Director, Software Development, Builder Operations, Amazon SW Builder Experience

Amazon • $264K — $350K *
Seattle, WA 98115In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field, or equivalent work experience.
  • 10+ years of software development experience, including architecting fault-tolerant, highly available systems at scale.
  • 5+ years managing people, with 3+ years managing multiple managers or teams.
  • Experience developing long-term technical vision and strategy and influencing leadership decisions.
  • Experience delivering large-scale, customer-facing products on scalable architecture.

Responsibilities

  • Own the vision, strategy, and multi-year roadmap for Builder Ops, connecting it to builder impact.
  • Own Amazon's incident management, change management, and operational-safety capabilities across all regions.
  • Drive agentic operations, defining how AI agents and human operators collaborate at machine-speed.
  • Lead and grow a multi-team engineering organization, developing leaders and attracting Principal Engineers.
  • Drive product quality and operational excellence end to end while accelerating innovation velocity.
  • Partner across ASBX and Amazon to align execution with strategy and orchestrate shared solutions.
  • Influence strategy and technical direction at the most senior levels of the company through clear written narrative and data.

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription).
  • 401(k) matching.
  • Paid time off and parental leave.
  • Adoption and Surrogacy Reimbursement coverage.
  • Mental Health Support and Employee Assistance Program (EAP).
Full Job Description
The Role

We are seeking a Director of Software Development to lead Builder Operations ("Builder Ops"), the organization that builds the technology, tools, and services Amazon teams use to practice DevOps for all of Amazon (AWS, Retail, Devices, and beyond): incident management, change management in production, and the feedback loops that turn operational learnings into better software. This team is leading the charge to bring agentic operations to Amazon, and this leader will define how humans and agents run production together. Few engineering roles anywhere combine this scope, this scale, and this moment.

Builder Ops has built one of the largest incident-management and DevOps platforms in the industry, with the majority of that work now resolved faster, and safely, using AI. The strategic priority this leader owns is the shift to agentic operations: defining how humans and agents operate together at Amazon's safety bar, at dramatically higher speed, while maintaining the reliability builders and customers depend on. This is an established organization that owns tools and services used by virtually every builder at Amazon.

Key job responsibilities
• Own the vision, strategy, and multi-year roadmap for Builder Ops, connecting it to builder impact: code quality, reliability, security, developer productivity, and the shift to agent-supervised development.
• Own Amazon's incident management, change management, and operational-safety capabilities across all regions.
• Drive agentic operations, defining how AI agents and human operators collaborate at Amazon's safety bar at machine-speed.
• Lead and grow a multi-team engineering organization: develop leaders, attract Principal Engineers, and build the leadership bench.
• Drive product quality and operational excellence end to end while accelerating innovation velocity.
• Partner across ASBX and Amazon to align execution with strategy and orchestrate shared solutions.
• Influence strategy and technical direction at the most senior levels of the company through clear written narrative and data; briefs at CEO-level reviews.

BASIC QUALIFICATIONS
• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• 10+ years of software development experience, including architecting fault-tolerant, highly available systems at scale.
• 5+ years managing people, with 3+ years managing multiple managers or teams.
• Experience developing long-term technical vision and strategy and influencing leadership decisions.
• Experience delivering large-scale, customer-facing products on scalable architecture.

PREFERRED QUALIFICATIONS
• Master's or PhD in Computer Science or Engineering, with 10+ years of relevant experience.
• A leadership position on a team delivering solutions at Amazon or industry scale.
• Proven track record of hiring world-class talent and developing engineering leaders.
• Excellent written and verbal communication.
• Deep experience in SRE, DevOps, incident management, or operational excellence at high scale.
• Experience building or leading agentic/AI-driven operations platforms, balancing speed and safety in regulated environments.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 264,100.00 - 350,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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