Director, Sign Language Interpreting & Communication Access

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Job Posting Title:
Director, Sign Language Interpreting & Communication Access

Job Description Summary:
Directs, plans, leads, and evaluates interpreter, captioning, and other communication access services for Deaf, Hard of Hearing, DeafBlind, and other individuals requiring communication accommodations who participate in Austin Community College (ACC) programs, services, activities, and events.

Reporting to the Executive Dean, Access and Disability Support, provides strategic and operational leadership for district-wide Interpreter and Communication Access Services, including interpreter and captioning services; supervises staff and service providers; manages budget tracking, contracts, and program resources; ensures compliance with applicable accessibility and privacy laws; and collaborates with faculty, staff, technology teams, and external partners to promote consistent communication access across the College. Maintains cooperative relationships with communication access community agencies, partners, and vendors to support effective service delivery throughout the district.

Job Description:

Description of Duties

Provide strategic leadership and operational oversight for Interpreter and Communication Access Services, including developing, implementing, evaluating, and continuously improving programs, policies, procedures, staffing, and daily operations to ensure effective communication access in alignment with applicable Administrative Rules, Board Policies, and institutional standards.

Supervise and develop personnel and service providers by recruiting, hiring, training, coaching, providing interpreter evaluations, scheduling, and managing staff interpreters, hourly and contract interpreters, captioners, and other communication access providers in accordance with ACC policies and applicable employment laws.

Oversee the coordination and delivery of communication access services, including sign language interpreting, transliterating, CART, live captioning, Video Remote Interpreting (VRI), and other appropriate services for students, employees, faculty, visitors, and participants in ACC programs, classrooms, meetings, events, and activities.

Coordinate complex and large-scale communication access needs for events, orientations, conferences, special programs, continuing education, workforce programs, and activities involving multiple stakeholders, service providers, technologies, or venues.

Collaborate with faculty, staff, technology teams, and College departments to identify and remove communication access barriers; address complex accommodation needs; and support accessible educational programs, services, technology, facilities, and College activities.

Support accommodation and accessibility processes for Deaf and Hard of Hearing students, including participating in the interactive process as appropriate, coordinating approved communication accommodations, providing consultation, and supporting students throughout their academic experience.

Manage program resources, budgets, contracts, and vendors, including monitoring expenditures, staffing costs, purchasing, payroll-related processes, invoices, agreements, and financial records; preparing projections and reports; and ensuring responsible use of program resources.

Oversee program data, technology, and service systems, including databases and scheduling systems used to track service requests, student schedules, provider availability, utilization, expenditures, and outcomes; and communication access technology such as VRI, video relay, remote interpreting, captioning, and related equipment. Maintain and analyze service utilization data, staffing metrics, and outcomes to inform program improvements, budget planning, and institutional reporting.

Ensure compliance, quality, and continuous improvement by maintaining confidentiality and records in accordance with FERPA and applicable requirements; ensuring services comply with the Americans with Disabilities Act (ADA), Section 504, and other relevant laws and policies; monitoring service quality; analyzing data and trends; and implementing improvements based on program needs and stakeholder feedback. Manage and evaluate the quality of interpreting services, including skill assessments, observation, and feedback processes for staff and freelance interpreters.

Serve as a College and community resource for communication access and accessibility by providing consultation, training, information, and referrals; maintaining collaborative relationships with internal and external partners; participating on committees and advisory groups; staying current on relevant laws, technology, and trends; and representing ACC in initiatives related to Deaf, Hard of Hearing, disability, and accessibility services.

Job Requirements

Knowledge:

• American Sign Language, interpreting/transliterating, and Deaf culture.
• Interpreting and transliterating services provided in educational environments.
• CART, TypeWell, and C-Print services provided in educational environments.
• Processes for identifying qualified interpreters.
• Interpreter services policies and procedures.
• Supervisory principles, practices, and methods.
• Statistical reporting in relation to interpreter usage, expenditures, and outcomes.
• Deaf and Hard of Hearing community culture and language, education policy, and the language acquisition process for Deaf and Hard of Hearing individuals, including challenges related to language deprivation.
• Administrative principles and practices, including goal setting, program development, implementation, evaluation, and project management.

Skills:

• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Effectively scheduling interpreters for Deaf or Hard of Hearing students.
• Providing interpreting and transliterating services in a variety of environments.
• Serving as an information and referral source for students, faculty, and staff; and conducting orientation meetings for students and interpreters.
• Effectively supervising, leading, and delegating tasks and authority.
• Maintaining confidentiality of work-related information and materials.
• Effectively working with a multicultural student body.
• Establishing and maintaining effective working relationships.

Minimum Qualifications

Education:

• Bachelor's degree.

Preferred Education:

• A degree in American Sign Language-English Interpreting, Deaf Studies, Communication Access, Rehabilitation Services, Education, Public Administration.
• Master's degree.

Experience:

• Five (5) years of related experience including one (1) year of supervisory experience.

Preferred Experience:

• Seven (7)+ years of progressively responsible experience in disability/accessibility services in higher education, with at least two (2) years in a supervisory or leadership role.
• Experience with grant/restricted-fund management.

Special Requirements:

• National interpreter certification (RID) or CDI credential, relevant state licensure or screening credentials, and demonstrated experience managing interpreters, accessibility programs, budgets, regulatory compliance, and services for Deaf, DeafBlind, and Hard of Hearing communities.
• Demonstrated fluency in American Sign Language (ASL) and the ability to communicate directly and effectively with Deaf and Hard of Hearing students, faculty, staff, and visitors.
• Must pass the ACC Interpreting Skills Assessment Test.

• Ability to maintain required credentials, qualifications, or training necessary to perform assigned duties.

Physical Demands and Work Environment

Physical Demands:

• Standard office environment.

Work Environment:

• This position falls under ACC's Remote/In-Person framework.

Salary Range (PG 11)

$90,974 - $116,361

Number of Openings:
1

Job Posting Close Date:
October 27, 2026