Strong understanding of OSHA requirements and employment laws.
Proven track record in recruiting and employee retention.
Extensive knowledge in audio, lighting, video, and set systems.
Responsibilities
Partner with warehouse leadership to align show site and warehouse operations.
Establish and enforce company policies for event operations.
Foster a positive, team-oriented work environment.
Set strategic goals for event operations and hold the team accountable.
Analyze labor resources and implement optimal labor strategies.
Oversee scheduling processes for show personnel.
Develop and manage the annual operating budget for event operations.
Benefits
Medical, Dental, Vision Insurance.
Tuition Reimbursement.
Paid Parental Leave.
Life, Accident, and Disability Insurance.
Retirement plan with Company Match.
Paid Time Off.
Full Job Description
Summary
The Director Show Site Operations is responsible for leading and managing the technical departments, including direct oversight of the Department Heads and In-House Technical Specialists.
Essential Duties & Responsibilities
Partner with warehouse leadership to align show site and warehouse operations, ensuring quality of service, efficiency, and teamwork, and to set standards for equipment quality and usefulness
Establish, communicate, and enforce company policies and guidelines governing event operations
Foster a positive, team-oriented work environment and champion a culture of continuous process improvement across event operations
Set strategic goals for event operations, defining desired outcomes, timelines, and resource needs, and hold the team accountable for results
Analyze labor resources (full time, part time, union, vendor, independent contractor) and determine the optimal labor strategy across the organization. Direct branch staff in implementing labor sourcing and processes
Establish and oversee scheduling processes and procedures for show personnel, including use of the current labor database for scheduling and booking, to ensure consistency and optimal use of personnel
Oversee the development and refinement of training programs for onboarding and training full and part time show site labor
Develop and manage the annual operating budget for event operations, monitoring expenses and ensuring cost-effective delivery of services
Develop short- and long-term staffing and resource plans aligned with business forecasts and event schedules
Establish and monitor key performance indicators for event operations and report results to senior leadership
Promote a safety-first culture and ensure compliance with OSHA and other regulatory requirements at all show sites
Partner with sales and account management teams to understand customer requirements and ensure events are delivered to client expectations
Build and maintain relationships with venues, vendors, and labor partners to support service quality and cost control
Serve as the escalation point for complex on-site issues and customer concerns, driving timely resolution
Evaluate and recommend investments in equipment, technology, and staffing to support business growth
Education & Experience
High School Diploma or equivalent
Five (5) years on-site event management experience
Five (5) years of supervisory or management experience
Eight plus (8+) years of related experience in multi faceted areas of operations
Understanding of O.S.H.A. requirements.
Demonstrated success in recruiting, developing, managing and retaining employees
Wide knowledge base in Audio, Lighting, Video, and Set Systems
Understanding of employment laws such as Title Vll, ADA, ADEA, FMLA, etc.
Must effectively manage time and resources
Must be able to work on multiple projects at the same time
Excellent organizational skills
Excellent written and oral communication skills
Excellent interpersonal skills
Knowledge in Microsoft Office products
Excellent customer service skills
Travel Requirements
Travel 25% to 50%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
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About FreemanXP
FreemanXP is a global brand experience agency that provides strategic consulting, creative services, digital, and event technology to help organizations create memorable experiences for their audiences. The company has over 90 years of experience in the industry and has worked with some of the world's leading brands. FreemanXP is a part of Freeman, a family-owned company that provides a wide range of services for live events, including event planning, production, and logistics.
