7+ years in Revenue Operations, IT, Business Operations, or Sales Operations in a dynamic environment.
Demonstrated experience in establishing structured, scalable operational processes.
Proven success in managing cross-functional programs from inception to execution.
Deep expertise in sales methodologies, pipeline discipline, and forecasting.
Experience with large-scale tech implementations and leading change management efforts.
Mastery of Salesforce and related sales technologies with hands-on experience.
Understanding of CRM, data architecture, and analytics, with ability for technical discussions.
Responsibilities
Design and implement core sales processes such as qualification and forecasting.
Build and manage high-stakes, cross-functional projects, maintaining integrity and standards.
Establish KPIs and process metrics for insights and organizational accountability.
Translate operational data into compelling narratives for executives.
Own systems strategy, including understanding architecture and data flows across platforms.
Serve as business owner for tech implementations, defining success criteria and outcomes.
Lead AI-driven optimizations across processes, technology, and people.
Benefits
Opportunity to influence the sales process at a high strategic level.
Work in a pivotal role connecting technology with operational excellence.
Access to cutting-edge tools and the latest sales methodologies.
Engage with C-suite and influence organizational direction directly.
Participation in large-scale, high-impact projects within a high-growth environment.
Full Job Description
Director, Sales Process & Technology
About the Job
As the Director of Sales Process & Technology, you are the architect of how our revenue organization operates and scales. This is a pivotal, high-leverage role sitting at the nexus of strategy, process & operational excellence, and technology transformation. You will design the frameworks that drive competitive advantage, operationalize them through structured processes and systems, optimize them using data and AI and ensure adoption through effective change management and structured playbooks.
This role requires a rare combination of capabilities:
Process discipline-building repeatable, scalable, governance-driven operational systems
Technical depth-understanding how CRM, data, and AI work together to unlock insights and drive execution
Executive presence-influencing C-suite and VP stakeholders, challenging assumptions, and driving organization-wide adoption
Build and manage high-stakes, cross-functional projects from the ground up, ensuring GTM design is maintained with unwavering integrity and high standards
Establish leading indicators, KPIs, and process metrics that provide material insights and hold the organization accountable
Bring structure and clarity to complex programs; translate operational data into compelling, high-level narratives for executive audiences
Own systems strategy and mastery; understand system architecture, data flows, and integration points across CRM, CPQ, order management, sales intelligence platforms and more
Serve as the business owner for major technology implementations; define success criteria, manage scope, and own business outcomes
Partner with IT and technology teams to ensure technical deliverables align with business strategy and timelines
Lead with AI to design and deliver revenue-driving optimizations across people, process, data, and technology
Design and execute change management strategies for large-scale organizational "resets" or process transformations
Maintain a forward-looking stance on emerging technologies and competitive best practices; recommend and pilot innovations
Required Qualifications
7+ years of experience in Revenue Operations, IT, Business Operations, or Sales Operations within a fast-paced, innovative environment
Proven ability to establish highly structured, centrally driven processes and drive them to successful execution
Proven success in building and managing high-stakes, cross-functional programs from the ground up
Deep understanding of sales methodologies, pipeline discipline, and forecasting
Demonstrated ability to design, document, and implement scalable, measurable processes; evidence of improving efficiency and/or organizational capability
Experience leading large-scale organizational technology implementations and change management initiatives; proven ability to drive adoption despite organizational resistance
Mastery of Salesforce and the broader sales tech stack (CRM, CPQ, order management, sales intelligence platforms); hands-on experience with configuration and customization
Demonstrated understanding of how CRM, data architecture, and analytics work together; ability to discuss integrations, data mapping, and ETL processes with confidence
Demonstrated ability to influence C-suite and VP-level stakeholders, challenge the status quo, and maintain strong professional buy-in
Exceptional written and verbal communication skills; ability to translate complex operational data into compelling, high-level narratives
Strong business acumen: you think in terms of ROI, strategic advantage, and organizational impact-not just feature lists or technical elegance
Pedigree from a high-growth SaaS company; experience scaling from product-market fit through significant ARR expansion
Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.
In determining salary ranges, we consider factors such as:
Market Research: Industry reports, salary surveys, and online salary databases
Company Performance: Financial performance, revenue growth, and budget allocation
Job Requirements: Skills, experience, and qualifications necessary for the role
Geographic Location: Cost of living, market conditions, and industry standards in our region
$182,750 - $222,300 Base Salary
About OutSystems
OutSystems is a software company that provides a low-code platform for the development of mobile and web applications. The company was founded in 2001 in Lisbon, Portugal, and has since expanded to have offices in 11 countries. OutSystems' platform allows users to create, deploy, and manage applications without the need for extensive coding knowledge. The company has been recognized by Gartner as a leader in the low-code development space.
