Director, Sales Process & TechnologyAbout the JobAs the Director of Sales Process & Technology, you are the architect of how our revenue organization operates and scales. This is a pivotal, high-leverage role sitting at the nexus of strategy, process & operational excellence, and technology transformation. You will design the frameworks that drive competitive advantage, operationalize them through structured processes and systems, optimize them using data and AI and ensure adoption through effective change management and structured playbooks.This role requires a rare combination of capabilities:- Process discipline-building repeatable, scalable, governance-driven operational systems
- Technical depth-understanding how CRM, data, and AI work together to unlock insights and drive execution
- Executive presence-influencing C-suite and VP stakeholders, challenging assumptions, and driving organization-wide adoption
Key Responsibilities- Design, document, and implement core sales processes (qualification, forecasting, pipeline discipline, deal progression, stakeholder engagement)
- Build and manage high-stakes, cross-functional projects from the ground up, ensuring GTM design is maintained with unwavering integrity and high standards
- Establish leading indicators, KPIs, and process metrics that provide material insights and hold the organization accountable
- Bring structure and clarity to complex programs; translate operational data into compelling, high-level narratives for executive audiences
- Own systems strategy and mastery; understand system architecture, data flows, and integration points across CRM, CPQ, order management, sales intelligence platforms and more
- Serve as the business owner for major technology implementations; define success criteria, manage scope, and own business outcomes
- Partner with IT and technology teams to ensure technical deliverables align with business strategy and timelines
- Lead with AI to design and deliver revenue-driving optimizations across people, process, data, and technology
- Design and execute change management strategies for large-scale organizational "resets" or process transformations
- Maintain a forward-looking stance on emerging technologies and competitive best practices; recommend and pilot innovations
Required Qualifications- 7+ years of experience in Revenue Operations, IT, Business Operations, or Sales Operations within a fast-paced, innovative environment
- Proven ability to establish highly structured, centrally driven processes and drive them to successful execution
- Proven success in building and managing high-stakes, cross-functional programs from the ground up
- Deep understanding of sales methodologies, pipeline discipline, and forecasting
- Demonstrated ability to design, document, and implement scalable, measurable processes; evidence of improving efficiency and/or organizational capability
- Experience leading large-scale organizational technology implementations and change management initiatives; proven ability to drive adoption despite organizational resistance
- Mastery of Salesforce and the broader sales tech stack (CRM, CPQ, order management, sales intelligence platforms); hands-on experience with configuration and customization
- Demonstrated understanding of how CRM, data architecture, and analytics work together; ability to discuss integrations, data mapping, and ETL processes with confidence
- Demonstrated ability to influence C-suite and VP-level stakeholders, challenge the status quo, and maintain strong professional buy-in
- Exceptional written and verbal communication skills; ability to translate complex operational data into compelling, high-level narratives
- Strong business acumen: you think in terms of ROI, strategic advantage, and organizational impact-not just feature lists or technical elegance
- Pedigree from a high-growth SaaS company; experience scaling from product-market fit through significant ARR expansion
Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.
In determining salary ranges, we consider factors such as:
- Market Research: Industry reports, salary surveys, and online salary databases
- Company Performance: Financial performance, revenue growth, and budget allocation
- Job Requirements: Skills, experience, and qualifications necessary for the role
- Geographic Location: Cost of living, market conditions, and industry standards in our region
- $182,750 - $222,300 Base Salary
