The Director - Sales Compensation Strategy & Operations is an integral role on the Revenue Strategy & Operations team, owning incentive compensation plans across more than 500 production roles in the business (Sales Dev, New Logo Sales, Cross Sell/Upsell, Fintech, Post Sales) that drive ServiceTitan's sustainable growth. This leader will maintain a deep understanding of ServiceTitan's GTM, broader company strategy and industry best practices to align incentives with our company outcomes. Furthermore, this individual will be an AI champion, driving process improvements and analytics aimed at both increasing accuracy and the quality of recommendations / decision making.
Explicitly, this is a cross-functional, high impact role requiring extreme ownership in partnership with ServiceTitan's senior leaders to achieve the dual mandate of operational excellence & extraordinary outcomes in ServiceTitan's production team.
What you'll do: - Develop & Implement incentive compensation plans that motivate Titans and align compensation outcomes with ServiceTitan's strategy, partnering with Sales leadership & People operations
- Continuously analyze effectiveness of incentive compensation plans in achieving ServiceTitan's strategy and recommend adjustments & pivots when appropriate to balance simplicity & driving specialized outcomes
- Research industry best practices across B2B SaaS and adjacencies to appropriately benchmark and ensure ServiceTitan is at the cutting edge of incentive compensation
- Present insights and recommendations to senior leaders and cross-functional stakeholders to drive decision making
- Drive day-to-day incentive compensation operations including monthly payouts and accruals in partnership with Finance & Accounting
- Consistently improve day-to-day processes, consistently evaluating and streamlining to ensure nothing falls through the cracks
- Partner and collaborate cross-functionally with Operations, Finance, HR and Sales leaders
- Lead and develop a team of high performing compensation professionals
What you'll bring:- 8-10+ years of work experience in a combination of high growth tech companies and/or management consulting and 3+ years of experience leading high performing teams
- Functional experience in Sales/incentive compensation including experience with at-scale organizations (e.g., SOX compliance processes or similar)
- Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, competitive benchmarking, etc.)
- Comfort with analyzing processes, identifying automation opportunities and executing to completion, leveraging traditional Sales Compensation tools (e.g., Captivate, Xactly) as well as AI-powered workflows
- Demonstrated excellence in cross-functional communication and collaboration, with the ability to simplify and explain complex problems to stakeholders of all levels
- Ability to distill complex issues into concrete action plans; manage execution; and drive results
- Energized by ambiguity and dynamic, fast-paced working environments that provide a diverse experience and opportunity to tackle different problems
- Track record of leading, growing and developing high performing teams
Be Human With Us:Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.
