Job DescriptionThe Director, Revenue Cycle Services provides strategic and operational leadership for specialty care scheduling, referral management, and patient access functions across the organization. This leader is responsible for strengthening operational performance, driving team engagement, and advancing enterprise scheduling and referral capabilities.
Partnering closely with operational leaders, clinic stakeholders, and executive leadership, the Director develops scalable processes that improve access and enhance the experience of patients, providers, and team members. Key priorities include leading large-scale transformation initiatives, supporting enterprise technology implementations, optimizing workforce performance, and ensuring teams are prepared to adopt new workflows and ways of working.
The ideal candidate is a strategic healthcare operations leader with a proven track record of leading complex teams through change, implementing technology-driven solutions, and building effective partnerships across a matrixed organization. Success in this role requires strong communication and relationship-building skills, a commitment to accountability and collaboration, and the ability to translate strategic priorities into operational results.
Key RelationshipsReports to: Executive Director - Revenue Cycle Services
Candidate QualificationsCandidates for the position will be evaluated according to the following criteria and competencies.
- Bachelor's degree or equivalent experience is required.
- Requires at least three years of revenue cycle management experience.
- Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
- Requires the ability to plan and manage the utilization of resources.
- Requires a high level of interpersonal, problem-solving and analytical skills.
- Requires effective written and verbal communication skills in both individual and group settings.
- Requires the ability to organize and manage work to achieve performance expectations.
- Requires the ability to promote teamwork and develop team members.
- Requires ability to manage within the confines of a budget.
- Requires a passionate commitment to continuous performance improvement.
