Bachelor's degree with 2-3 years in sales/customer service and 2 years in a supervisory role, or 5 years of relevant experience including 2 years as a manager in car rental
Strong supervisory and communication skills, with multilingual abilities as a plus
Highly organized with excellent customer service skills
Authorized to work in the U.S. without sponsorship
At least 18 years old with a valid driver's license and clean record, able to work 40+ hours including day/evening shifts
Responsibilities
Drive revenue growth by enhancing IRPD performance and optimizing fleet utilization
Lead and develop high-performing teams through coaching and addressing performance gaps
Ensure premium customer experience by maintaining service excellence and handling escalations
Manage operational excellence through Daily Game Plan and monitoring regional KPIs
Identify underperformance and implement strategic solutions for regional growth
Oversee risk and security by enforcing fraud prevention and improving labor efficiency
Benefits
Comprehensive health insurance including medical, dental, vision, and life insurance
Paid time off and sick leave for a balanced work-life schedule
Participation in a performance-based branch bonus plan
Access to an Employee Assistance Program for support
Exclusive employee rental rates and discounts for family rentals
Full Job Description
Job Description
Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role, you'll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You'll bring expertise in operations, talent development, and strategic execution - and be part of a team that's transforming mobility every day, with a salary of at least $100,000 plus bonus of paid out quarterly. Apply now!
YOUR ROLE AT SIXT
You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently
You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline
You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations
You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs
You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions
You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards
YOUR SKILLS MATTER
Experience and Education You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental) of relevant experience
Supervisory and Communication) You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities
Organization and Customer Service You are highly organized and have excellent customer service skills
Work Authorization You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Age and License You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts
WHAT WE OFFER
Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future
Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule
Branch Bonus Plan Participate in a performance-based branch bonus plan
Employee Assistance Program Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
