Director, Regional Head of Solution Design & Implementation, Supply Chain Solutions

Location: USA - Itasca, N Arlington Heights Rd Division: Group Job Posting Title: Director, Regional Head of Solution Design & Implementation, Supply Chain Solutions Time Type: Full Time Summary The ideal candidate will use their engineering, communication, and analytical skills to support the design and implementation of innovative and compelling supply chain solutions for DSV customers. Duties and Responsibilities • Team management: Lead and manage a team of program managers with assigned customers/projects/initiatives. Hire new team members and ensure proper induction is provided. Ensure an appropriate and balanced workload for individual team members and the team overall. Ensure that the team adheres to service standards / SLA covering all SOW agreed with customers • Proposal and Presentation Development - support development of proposal and presentation materials to convey the organization's capabilities, unique value propositions and approach to solving customer supply chain challenges, leveraging basic and advanced supply chain modelling tools as needed. • Technical Analysis - identify data needs and lead analysis to support solution development including the ability to deal effectively with ambiguous situations and address critical gaps in scoping by developing effective assumptions. Manage the team to present a proof-of-concept demonstration leveraging customer's own data. • Technical integration - Manage a team to setup systems required for customer integration projects, including managing EDI/API and other integration methodologies to ensure seamless B2B integration between DSV and the customer's landscape. • Operational Design & Optimization - lead design efforts for new business including process design to support customer's business needs while achieving reduction of complexities and cost to serve while increasing differentiation and quality. • Communication - pro-actively lead communication and collaboration with internal cross-functional departments and external stakeholders and interface directly with customers through all phases of solution design initiatives • Organizational and Industry Knowledge Development - keep abreast of relevant supply chain industry information and trends, innovations, and technology as well as the organization's current customer base and operating capabilities. Represent the America's region's needs in global and local product development needs. • Implementation project management - Provide leadership and structure best in class implementation methodologies to support the reviews of external clients demands, develops project plans and ensures that implementations are completed on time, within budget, and meet client expectations. Ensure that global implementation structure is always fit for purpose to support the timely implementation needs of the American region. Working Environment: • Assignment Complexity - The position requires a high degree of understanding of complex Air and Ocean based supply chain management in an intercontinental context • Accountability - Direct service delivery success and growth to customers through management of direct reports. • Impact of Decisions - Decisions have a long-term effect on the company's success. Requires unquestionable integrity and moral character that the organization can trust without reservation. • Working Relationships - Interacts internally and externally with top executive level management. Requires negotiation of extremely difficult matters that influence policy-making bodies both internally and externally. • Scope - This position is regional in nature with some global matrix responsibilities. Educational background / Work experience / Skills • This is a management position. An high level of business acumen, as well as exceptional financial planning, critical thinking, communication, delegation, diversity management, leadership, decision-making, and influencing skills are required. • Results orientation, ability to attract, develop, and motivate others, and serve as a leader in innovation and change are required. • Bachelor's degree or equivalent required. Advanced degree or equivalent preferred. 10 - 15 years of related management experience Order Management • 10+ years of relevant experience in Purchase Order Management is a must. Focus on Retail / Fashion / consumer / automotive inbound supply chains. • Relevant ERP knowledge is required. • Experience with Infor Nexus' order management platform is required. • Strong knowledge about Origin Processes in Asia required. Freight Management and Supply Chain Analytics • Proven track record with customers that have their own carrier contracts. • Relevant experience in setting up freight management for large-scale companies. • Ability to transfer data driven processes into value adding solutions. Core Competencies: Building Effective Teams • Sets and communicates goals and assigns work based upon individual strengths and contributions. • Sets an example of collaboration, encourages dialogues and differences, celebrates success of team and provides recognition. • Builds trust and measures results. Business Acumen • Understands business and commerce and relates to the organization's market and strategy. • Is conversant with trends in industry, technology and competition and understands positioning and tactics in the marketplace. Customer Focus • Develops and maintains mutually respectful and trusting relationships with internal and external customers and concentrates on always meeting or exceeding their expectations. • Uses customer information and feedback to continuously evolve and improve products and services. • Always acts, plans and executes with the customer needs in the forefront. Drive for Results • Clearly sees goals and objectives and manages efforts effectively to achieve them. • Able to overcome barriers and to keep self and others focused. • Bottom line driven and is consistently a top performer. Negotiating • Demonstrates diplomacy as well as being direct and forceful, can gain concessions without damaging long term relationships or dialogue. • Negotiates skillfully with internal and external groups by listening and demonstrating commitment and integrity, resulting in gained trust and credibility. Organizational Agility • Understands and personifies the culture of the organization recognizing the formal and informal channels and networks that drive relationships and progress. • Knows how to make things happen and get things done while showing respect and support for policies, procedures, practices, and objectives. Planning • Able to anticipate the scope and complexity of situations or deliverables and effectively evaluates and breaks down work, develops process and controls, assigns work and schedules resources accordingly. • Is prepared and expects barriers, challenges, uncontrollable variables and adjust plans accordingly, measuring results. Presentation Skills • Is able to command and engage a group in a variety of settings, while being well prepared and effectively presents the material. • Creates and manages the group dynamic and can amend presentation strategy when it is not accomplishing the intended goal. Strategic Agility • Sees future trends and consequences clearly based upon experience that reflects breadth and depth. • Is constantly processing information and data with a view to the future. • Is able to articulate strategic vision to educate colleagues or superiors and stakeholders and is able to translate into tactical reality. Language skills • Fluency in English is required Computer Literacy • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). At Will Employment For this position, the expected base pay is: $180,000 - $220,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Director, Regional Head of Solution Design & Implementation, Supply Chain Solutions Itasca