Summary of Role: As a Director, Regional Branch Experience, you will serve as the face of Broadview in the community, balancing hospitality with operational excellence. You'll cultivate a people-first culture, drive business results, and build strong community relationships that support Broadview's long-term growth.
Essential Job Functions/Responsibilities: - Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences.
- Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards.
- Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning.
- Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement.
- Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty.
- Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support.
- Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction.
- Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.
Minimum Job Qualifications: - Associates degree from an accredited institution or equivalent combination of experience and education.
- 5-7 years of progressive leadership experience, including direct branch management
- 3-5 years of sales and service experience; financial services industry experience preferred
- Track record of leading high-performing teams in a service-driven environment
- Strong business acumen with comfort in performance metrics, technology, and operational oversight
- Proven ability to lead teams through change and deliver strong performance outcomes
- Commitment to hospitality, community engagement, and employee experience
- Strategic mindset with the ability to connect vision to execution
- Ability to travel throughout the assigned region
Compensation: $97,371.00 - $126,582.00, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
