Assistant Regional Service Manager

Overview

Are you astrategic service leaderwith a passion for driving growth, building high-performing teams, and delivering exceptional customer experience?Milton Rentsis looking for a dynamic Assistant Regional Service Managerto oversee multiple service locations and lead our equipment rental operations to new heights.

Pay Range: $85,000 - $115,000 depending on experience. This is a bonus eligible position.

Benefits Include:

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement 6 available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

What Youll Do:

• Assist the Regional Service Manager with organizing and managing daily workflow
• Help identify and prioritize shop issues and concerns.
• Exhibit positive and effective interaction with customers, fellow employees, Management and Equipment manufacturers.
• Uphold safety practices and standards.
• Ensure company practices, procedures, and policies are in place and followed
• Uphold safety commitments, policies, and procedures established by Milton Rents.
• Manage the maintenance and repair of a multimillion-dollar Rental Fleet.
• Assure that the equipment is available as required to meet both rental and customer needs.
• Inspect and evaluate equipment after maintenance and repairs.
• Perform safety and operational checks of Rent Ready equipment.
• Manage and oversee all parts ordering to ensure timely repairs on rental and customer equipment.
• Handle any customer related issues involving the operation, functionality, safety, and condition of all equipment.
• Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems.
• Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments at all locations
• Influence and promote customer satisfaction, service, and support.
• Develop and maintain effective parts and service department processes to ensure customer satisfaction.
• Engage in performance management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
• Manage training schedules and assist in the development of Service Technicians.
• Communicate with and hold employees accountable to performance expectations.
• Create, drive, and support a safety culture within the Parts and Service Departments.
• Promote a positive work environment for all employees to succeed.

Qualifications

What Were Looking For:

• Bachelors degree or equivalent experience.
• 7 30+ years of progressive leadership experience, includingmulti-unit P&L responsibility.
• Proven track record insales leadership,customer service, andteam development.
• Industry experience inequipment rental,construction services, orindustrial operationsis a strong plus.
• Strong business acumen and proficiency inMicrosoft Officeand operational systems.
• Excellent communication, negotiation, and problem-solving skills.
• Valid drivers license with a clean driving record
• Extensive travel to and from Milton Rents branch locations

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.