Director, Project Management- Global Payment Network
Director Project Management (PM120)
The Role:
As the Director of Transaction Processing Network Documentation, you will lead the critical pillar responsible for managing and transforming our technical specifications into a dynamic, queryable, and AI-enabled ecosystem. You will lead the strategy to bridge the gap between technical specifications and actionable intelligence. You are not just writing documents; you are designing the future of how participants will understand and implement technical changes in the Transaction Processing platforms. This role ensures that as we innovate, we remain well managed through automated, resilient, and intelligent systems.
Responsibilities include:
Vision & AI Transformation: Define the multi-year roadmap for modernizing the Transaction Processing Network Specifications ecosystem. Transition our team from traditional technical writing to managing "documentation as code," leveraging Generative AI to automate content generation, validation, and accessibility.
AI-Fluent Architecture: Partner with the GPN AI Program to integrate LLMs and agentic workflows into the documentation lifecycle. Design systems where AI tools can ingest our technical specifications to provide real-time, consultative support to internal and external partners.
Documentation Modernization: Oversee the migration of legacy manuals to structured, AI-ready data formats. Implement validation mechanisms to ensure accuracy across all technical specifications.
Network Policy Partnership: Partner closely with the Network Policy team to ensure seamless alignment between evolving business regulations and our technical documentation. Act as a stakeholder in translating modernized rules into queryable, AI-ready technical standards, you will ensure a single source of truth for network compliance to technical specifications.
Strategic Leadership: Drive organizational alignment, ensuring our documentation strategy supports the broader Network Product & Platforms (NPP) objectives and the long-term goals of the Transaction Processing organization.
Consultative AI Integration: Partner with the Network Policy team to test, develop and deploy AI-driven interfaces that allow developers and stakeholders to "chat with our docs," reducing the friction of finding technical answers and speeding up time-to-market for new initiatives.
Team Leadership: Build and mentor a high-performing team of associates. Foster a culture of technical excellence, process optimization, and AI literacy. Enable team members to act as strategic consultants for the broader organization.
Basic Qualifications:
- Bachelors Degree or Military experience
- At least 5 Years of Project Management experience
- At least 3 Years of People Management experience
Preferred Qualifications:
- 7+ years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech.
-5+ years of People Management experience, with a proven track record of leading teams through periods of significant change or digital transformation.
- Technical Proficiency: Deep understanding of modern documentation frameworks and experience with AI/LLM integration in an enterprise environment.
- Strategic Capability: Exceptional influencing skills, with the ability to articulate technical strategy to senior leadership and align cross-functional teams around a common vision.
- Certifications: PMP, Lean, Agile, or Six Sigma certifications preferred.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $187,300 - $213,700 for Director, Project ManagementMcLean, VA: $206,000 - $235,100 for Director, Project Management
New York, NY: $224,800 - $256,500 for Director, Project Management
Richmond, VA: $187,300 - $213,700 for Director, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
