Director, Professional Services

Accel-KKR • $160K — $170K *

Waltham, MA 02453In-Person

Business Services

5 - 7 years of experience

2 weeks ago

Job Overview by Ladders

Qualifications

Bachelor's degree preferred
5+ years implementing HCM, HRIS, compensation, or payroll software
3+ years of people leadership experience
Experience developing and executing delivery methodology
Technical fluency with data integrations
Ability to communicate effectively with senior stakeholders
Strong judgment balancing customer needs and delivery quality

Responsibilities

Lead and develop a team of Professional Services consultants
Own HCM implementations from kickoff to go-live
Set standards for client needs assessment and solution delivery
Create scalable delivery methods and templates
Build strong relationships to drive client satisfaction
Represent Salary.com in key customer meetings
Serve as escalation point for at-risk projects and issues
Partner with Product Management to enhance features based on insights

Benefits

10 paid holidays and generous paid vacation time
Free on-site lunch, snacks, and drinks
Cell phone reimbursement
Robust benefit plan including Medical, Dental, Vision, Life, and Disability coverage
401K with 6% Company match
Hybrid work model

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Full Job Description

Director, Professional Services (HCM Solutions)

About the Role...

You'll lead a Professional Services team, overseeing product implementations for new customers and driving ongoing adoption and value realization for existing Salary.com clients. This is a hands-on leadership role focused on delivering compensation solutions that ensure customer success at scale. You'll bring strong project management, operational oversight, and systems knowledge, along with advanced proficiency in Microsoft Excel. You'll also coach, mentor, and develop team members across the Professional Services organization, while ensuring consistent, high-quality service delivery.

This hybrid position is based at our Waltham, MA office, with a mix of remote and in-office days.
Base Salary Range: $160,000 - $170,000 plus 15% bonus opportunity

A Day in the Life...

Lead and develop a team of Professional Services consultants, setting clear expectations, modeling accountability, and holding yourself and the team to high standards.
Own HCM implementations from kickoff through go-live and handoff to Customer Success.
Set the standard for how the team assesses client needs, configures solutions, documents business processes, and delivers training and support.
Create scalable delivery methods, including standard project plans, templates, onboarding motions, and tooling that shorten time-to-value.
Build strong client relationships that drive ongoing adoption, satisfaction, and long-term value.
Represent Salary.com in key customer conversations, including kickoffs and executive check-ins.
Serve as the escalation point for at-risk projects, strategic accounts, and complex technical and configuration issues.
Partner with Product Management to solve complex customer challenges and use implementation insights to shape future features.
Define and report on key delivery metrics such as time to implementation, CSAT, and retention impact.

About You...

Bachelor's degree preferred
5+ years of direct experience implementing HCM, HRIS, compensation, or payroll software
3+ years of people leadership, with a track record of developing talent and addressing performance issues directly
Experience building and executing a delivery methodology
Technical fluency with data integrations, including HRIS connectors, APIs, and file-based feeds
Strong executive presence with senior customer stakeholders
Clear, direct communication and composure under pressure
Sound judgment in balancing customer needs, scope, and delivery quality

Salary.com Perks...

10 paid holidays and generous paid vacation time
Free on-site lunch, snacks, and drinks
Cell phone reimbursement
Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage
401K with 6% Company match
Hybrid work

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About Accel-KKR

Accel-KKR is an American technology-focused private equity firm with over $14 billion in total assets under management. The firm invests primarily in middle-market software and technology-enabled services businesses, providing capital for buyouts and growth investments across a range of opportunities including recapitalization, divisional carve-outs, and going-private transactions. The company has offices in Menlo Park, California,, Atlanta, Georgia, Mexico City, and London.

Learn more about Accel-KKR

Size

101 employees

Industry

Finance & Insurance

* Ladders Estimates

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