Director, Product Management - Connectivity-Led Experiences

Chamberlain Group

$167K — $269K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Marketing, Computer Science, Engineering or related field
  • 8-10 years in Engineering, Marketing and/or Product Management, managing multiple product categories
  • Experience in Agile software development environment
  • Familiarity with Agile Scrum methodologies
  • Able to travel up to 25% domestically and internationally

Responsibilities

  • Develop and execute the connected experiences strategy for the product portfolio
  • Define what 'connected' means for Chamberlain, establishing principles and standards
  • Measure ease of use and define metrics for consumer experience improvements
  • Oversee the integration of hardware design, cloud platform capabilities, and services
  • Set a 3-year vision for connectivity across the myQ ecosystem
  • Engage with customers and partners to shape product priorities based on field insights
  • Lead and grow a team of Product Managers, establishing product rigor and customer focus

Benefits

  • Comprehensive benefits package
  • 401k contribution
  • Participation in short-term incentive plan
  • Opportunities for professional development and networking
  • Support for continuing education and attending workshops
Full Job Description
  • Develop, evangelize and execute the connectivity-led experiences strategy for the Chamberlain Group product portfolio, aligned to our broader business objectives — driving profitable growth for Core Products by building deeper affinity with channel partners and increasing attach of service-revenue-generating products to consumers
  • Shape what “connected” means for Chamberlain — the principles, the platform decisions, the partnership posture, and the experience standards every product delivers
  • Make ease of use measurable. Define and instrument the metrics that tell us, honestly, whether each release is making the experience simpler for consumers, technicians, dealers and distributors
  • Own the end-to-end product surface — hardware design choices, cloud platform capabilities, dealer and technician tools, and the services — and bring them together as one experience
  • Set a 3-year vision for the role of connectivity across the portfolio and the broader myQ ecosystem
  • Engage regularly with homeowners, dealers, technicians and distributors — through ride-alongs, field visits, advisory boards and trade events — and translate what you learn into clear product priorities
  • Partner with sales and channel leadership to design dealer programs, training, tooling and merchandising that make the connected portfolio easy to sell, install and service profitably
  • Lead and grow a team of Product Managers; set the bar for product rigor, customer obsession and cross-functional discipline
  • Run roadmap governance across multiple workstreams; oversee backlog prioritization, release sequencing and stage-gate decisions across hardware, firmware, cloud and app
  • Drive cross-functional alignment across Engineering, Product Design, Sales, Channel, Marketing, Customer Care, Supply Chain and Operations
  • Advise senior leaders on adjacent moves: M&A, licensing, ecosystem partnerships and other inorganic levers that accelerate the strategy.
  • Represent Chamberlain Group externally with major channel partners, OEM partners, industry associations and trade press.
  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
  • Protect Chamberlain Group’s reputation by keeping information confidential.
  • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
  • Contribute to the team effort by accomplishing related results and participating on projects as needed.

Education/Certifications:

  • Bachelor's Degree in Business, Marketing, Computer Science, Engineering or related field

Experience:

  • 8-10 years in Engineering, Marketing and/or Product Management; experience managing product portfolio with multiple categories

Knowledge, Skills, and Abilities:

  • Ability to work in Matrix and Agile software development environment
  • Understand and have experience with Agile Scrum methodologies or other commonly used tools

Other:

  • Able to travel up to 25% - domestically and internationally

Preferred Qualifications

Education/Certifications:

  • Master's in Business Administration

Experience:

  • Prior experience managing hardware and software offerings; experience with P&L management
  • Experience with Voice of Customer program
  • Experience with End-to-end ownership of at least one connected product
  • Built or upgraded PM team

Knowledge, Skills, and Abilities:

  • Comfortable interacting with highly technical development teams

The pay range for this position is $167,500.00 - $269,875.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

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