Director, Product Experience Platforms

Director, Product - ExperiencePlatforms

Essential Functions

Product Vision & Organizational Leadership

• Define the multi-year product vision and strategic roadmap for voyage experience, content ecosystems and onboard information platforms.
• Establish enterprise standards for voyage experiences, entertainment, events and operational information that are structured, managed and delivered across channels.
• Lead the long-term strategy for onboard digital screen experiences and fleet-wide communication frameworks.
• Champion a guest-centric approach to content discoverability, contextualization and personalization.

Platform & Ecosystem Ownership

• Own the end-to-end platform strategy spanning content systems, operational integrations, publishing workflows, and guest-facing digital experiences.
• Evaluate and define platform architecture needs, integration priorities, and operational scalability requirements.
• Partner closely with Technology leadership to influence system design, platform investments and vendor strategy.
• Establish governance models, KPI frameworks, and operational accountability across teams and vendors.

Cross-Functional Influence & Transformation

• Serve as a senior cross-functional leader connecting Ship Operations, Guest Experience, Digital Product, Marketing and Technology.
• Translate operational complexities into scalable product solutions that improve both guest experience and internal efficiency.
• Build organizational alignment around roadmap priorities, sequencing, and long-term capability development.
• Drive change management and adoption strategies across onboard and shoreside stakeholders.

Product Management Excellence

• Lead and mentor product management practices related to requirements definition, roadmap management, prioritization and agile delivery.
• Ensure product teams maintain clear documentation, user stories, operational workflows, and business requirements.
• Define measurable success criteria and outcome-driven product performance metrics.
• Drive continuous optimization informed by guest behavior, operational feedback, and business performance.

Competency

• Bachelor's degree in relevant fields such as Marketing or Computer Science. Post-graduate degree a plus.
• 10+ years of digital product leadership experience, ideally within hospitality, luxury travel, cruise, entertainment or operational experience platforms.

Skills & Experience:

• Proven track record of owning customer-facing digital products and platforms from strategy through execution.
• Passion for hospitality, luxury guest experiences and operational excellence.
• Experience working within agile product delivery environments.
• Demonstrated ability to write clear product requirements, workflows and user stories.
• Ability to influence and align cross-functional stakeholders across operational and technical teams.
• Experience with onboard technology ecosystems, digital signage or in-property communication platforms.
• Familiarity with Content Management, Customer Relationship Management or guest engagement platforms.
• Experience leading platform modernization or digital transformation program

Work Environment

• Fulltime and frequently requires working additional time outside of normal business hours
• Hybrid, in a typical office environment
• Occasional international travel as needed