Director, Product - Experience PlatformsEssential FunctionsProduct Vision & Organizational Leadership
- Define the multi-year product vision and strategic roadmap for voyage experience, content ecosystems and onboard information platforms.
- Establish enterprise standards for voyage experiences, entertainment, events and operational information that are structured, managed and delivered across channels.
- Lead the long-term strategy for onboard digital screen experiences and fleet-wide communication frameworks.
- Champion a guest-centric approach to content discoverability, contextualization and personalization.
Platform & Ecosystem Ownership
- Own the end-to-end platform strategy spanning content systems, operational integrations, publishing workflows, and guest-facing digital experiences.
- Evaluate and define platform architecture needs, integration priorities, and operational scalability requirements.
- Partner closely with Technology leadership to influence system design, platform investments and vendor strategy.
- Establish governance models, KPI frameworks, and operational accountability across teams and vendors.
Cross-Functional Influence & Transformation
- Serve as a senior cross-functional leader connecting Ship Operations, Guest Experience, Digital Product, Marketing and Technology.
- Translate operational complexities into scalable product solutions that improve both guest experience and internal efficiency.
- Build organizational alignment around roadmap priorities, sequencing, and long-term capability development.
- Drive change management and adoption strategies across onboard and shoreside stakeholders.
Product Management Excellence
- Lead and mentor product management practices related to requirements definition, roadmap management, prioritization and agile delivery.
- Ensure product teams maintain clear documentation, user stories, operational workflows, and business requirements.
- Define measurable success criteria and outcome-driven product performance metrics.
- Drive continuous optimization informed by guest behavior, operational feedback, and business performance.
Competency- Bachelor's degree in relevant fields such as Marketing or Computer Science. Post-graduate degree a plus.
- 10+ years of digital product leadership experience, ideally within hospitality, luxury travel, cruise, entertainment or operational experience platforms.
Skills & Experience: - Proven track record of owning customer-facing digital products and platforms from strategy through execution.
- Passion for hospitality, luxury guest experiences and operational excellence.
- Experience working within agile product delivery environments.
- Demonstrated ability to write clear product requirements, workflows and user stories.
- Ability to influence and align cross-functional stakeholders across operational and technical teams.
- Experience with onboard technology ecosystems, digital signage or in-property communication platforms.
- Familiarity with Content Management, Customer Relationship Management or guest engagement platforms.
- Experience leading platform modernization or digital transformation program
Work EnvironmentWorks in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Travel as needed.
Physical DemandsRequires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.
Expected Hours of WorkThe position is fulltime and frequently requires working additional time outside of normal business hours. Occasional international travel.
