Director, Order-to-Cash Operations

Posting Open Date: 11/4/2026

Anticipated Posting Close Date*: 12/21/26

*Job posting may close early due to the volume of applicants.

Director, Order-to-Cash Operations

Every deal we sign has to become an accurate order, an accurate invoice and accurate revenue, and this role makes that happen. As Director, Order-to-Cash Operations, you will lead Order Management, Billing and Revenue Operations at a growing, publicly traded SaaS company, reporting to the VP, Revenue Accounting. You will manage a Senior Manager, Billing and an Order Management Manager, hire and build a Revenue Operations Manager, and work closely with Deal Strategy, Finance and Sales Operations. You will also represent Order-to-Cash in Fastly's company-wide Lead-to-Cash transformation and support Revenue Accounting on ASC 606 matters. This is a hands-on leadership role where you will see the impact of your work on every deal we close.

What You'll Do:

• Lead the Order Management, Billing and Revenue Operations teams, including hiring and developing a new Revenue Operations Manager
• Own the order-to-invoice process, from Deal Desk approval and Closed-Won through accurate, timely invoicing, with clear service levels for order and invoice accuracy, turnaround time and backlog
• Define and own the source of truth for revenue data and metrics, and drive data governance for audit-ready compliance
• Partner with Business Systems and IT to keep Salesforce, CPQ, billing and ERP processes scalable and less manual
• Represent Order-to-Cash in Fastly's company-wide Lead-to-Cash transformation, including process design and adoption
• Support Revenue Accounting on ASC 606 matters and deliver reporting and variance analysis to Finance and executive leadership

What We're Looking For:

• 10+ years of experience in Order Management, Billing, Revenue Operations or Order-to-Cash at a B2B SaaS company
• 4+ years of experience leading teams, including managing managers or senior individual contributors, and building diverse and inclusive teams
• Hands-on understanding of Salesforce, CPQ, billing and ERP platforms, and how contract and order data moves between them
• Working knowledge of ASC 606 and how contract terms affect billing and revenue recognition
• Strong analytical and communication skills, with the ability to partner across Finance, Accounting, Sales Operations, Deal Desk, Legal and IT and explain complex process and data issues to executive leaders
• Bachelor's degree in accounting, finance or a related field

We'll be super impressed if you have experience in any of these:

• CPA designation
• Experience leading a Lead-to-Cash, order-to-cash or similar process and systems transformation
• Experience with SOX controls and supporting external audits in a public company or late-stage environment
• Experience reviewing complex, non-standard contracts and identifying the terms that affect revenue recognition, billing and order setup
• Regular, hands-on use of AI tools such as Claude, ChatGPT and Gemini to improve operational workflows, with sound judgment on when AI output needs review

Work Hours:

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

• San Francisco, California
• Denver, CO
• New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

Salary:

The estimated salary range for this position is $176,140.00 to $234,864.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

AI Statement

To ensure a fair and equitable interview process for everyone, the use of AI technologies-including real-time transcription tools, automated scripts, AI copilots, or external assistants-is strictly prohibited during the interview process unless explicitly authorized by the company in advance. Unauthorized use of AI tools may result in disqualification.