The Director of Operations (SMM) is a transformational leader who shapes the strategic direction of staffing, resourcing, and data-enabled decision-making to elevate sourcing and event programming. Serving as the central catalyst for operational innovation, this role aligns customer experience, employee engagement, and organizational efficiency to drive long-term value. By forging deep client partnerships and unifying cross-functional teams, the director creates scalable, future-ready program strategies that strengthen organizational impact and sustain industry leadership.
What You'll Be Doing25% Team Leadership, Staffing & Workforce Optimization - Sets the vision for workforce planning and team capability development across the operation. Champions a culture of performance, continuous learning, and operational discipline through targeted coaching, competency-building, and leadership development. Establishes scalable staffing models, ensuring the right talent is deployed at the right time. Oversees workforce planning, variable labor strategies, and productivity metrics that directly influence organizational agility and client success.
25% Financial & Operational Oversight- Provides strategic oversight of program economics, shaping financial decision-making through GAAP reviews, budget governance, and analysis of cost structures. Drives enterprise profitability by aligning resourcing, labor forecasting, and funding management with organizational objectives. Leads financial strategy discussions, translating complex data into insights that inform senior-level decision-making, long-range planning, and operational optimization.
25% Strategic Planning, Program Design & Operational Excellence - Leads the development and enhancement of operational frameworks, forecasting models, and delivery methodologies that drive program excellence. Shapes program strategy by translating client needs and organizational goals into scalable solutions. Partners in proposal development, program design, and long-term strategic initiatives that advance enterprise capabilities. Drives the evolution of MSAs, SOWs, and operational standards to support sustainable growth.
25% Cross-Functional Alignment, Client Partnership & Business Growth- Acts as a senior strategic partner to Sales, Client Services, and operational support teams, ensuring unified execution and future-ready program design. Cultivates high-trust client relationships through insights, collaboration, and operational leadership. Drives growth by leading renewal costings, proposal strategy, and operational readiness for new business. Facilitates strategic alignment across departments, strengthens communication channels, and ensures organizational priorities translate into client and business value.
What You'll Bring- Bachelor degree or equivalent experience required.
- Minimum 5 - 7 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities required.
- At least 3 - 5 years of proven supervisory and/or leadership experience required.
- Strong financial acumen, including budget governance, forecasting, cost modeling, and data-driven decision-making.
- Exceptional communication and relationship-building skills, with experience partnering closely with clients, Sales, and cross-functional teams.
- Demonstrated expertise in workforce planning, staffing optimization, and building high-performing teams.
- Strategic thinker with the ability to translate business objectives into scalable operational frameworks and long-term initiatives.
- High degree of adaptability and sound judgment, with the capability to manage competing priorities in a fast-paced, client-driven environment.
- Ability to lead change and foster continuous improvement, including process optimization and productivity enhancement.
- Cvent experience required.
Things You Should Know- This role is required to co-locate on client's campus in East Hanover, NJ two days per week (Tuesdays & Thursdays).
- The total compensation range for this position is $100,000 - 150,000, determined based on experience and qualifications. Compensation for internal candidates will be reviewed in accordance with our internal compensation practices
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
View all details at: www.MaritzBenefits.com
