Director Operations North America (all)As Director Operations you lead Mammut's North American Operations team across Merchandise Planning & Inventory Management, Order Book Management & Customer Service, Logistics & Trade Compliance, and Operations Projects.
In this role you are a member of the North American Senior Leadership Team and you'll connect operational excellence with commercial success-delivering dependable service, healthy inventory, and cost-efficient operations across all sales channels. Build a scalable team, strengthen cross-functional partnerships, and turn improvement opportunities into results.
LocationMammut Sports Group Inc, 734 Pearl Street, Boulder, CO 80302
Corporate areaSupply Chain / Logistik / Customer Service
Type of contractFull time
ContactLeah Simkoff
VP of Finance and Accounting
Your responsibilitiesOperational Leadership & Strategy- Lead and develop the Operations team with clear priorities, accountability, and performance expectations.
- Translate regional business goals into actionable plans and measurable KPIs.
- Aligning regional and global teams, proactively addressing risks and escalations.
Merchandise Planning & Inventory Management- Lead regional assortment planning, demand forecasting, purchasing, and inventory management.
- Improve forecast accuracy, SKU productivity, inventory health, and product availability.
- Align merchandise and inventory plans with gross margin and working capital goals.
Order Book Management & Customer Service- Lead Customer Services, order book management, returns, and warranty processes.
- Deliver accurate, timely orders, proactive customer communication, and consistent service.
- Standardize processes, improve data quality, and expand automation with global counterparts.
Logistics & Trade Compliance- Lead third-party logistics (3PL), transportation, distribution, and trade compliance.
- Ensure on time availability and customer deliveries performance on-time, in-full (OTIF), optimize inventory (DIO) and inventory accuracy, and optimize logistics costs (3PL and transportation)
- Manage 3PL performance, ensure customs compliance, and maximize duty drawback recovery.
Operations Projects & Continuous Improvement- Lead strategic operations projects (like ERP improvement, EDI connection, channel & market expansion, and process automation.
- Champion an AI-first approach to processes and systems, identifying opportunities to simplify workflows, automate routine tasks, and enable smarter decisions-with responsible adoption and human oversight.
Financial Performance & People Leadership- Own Operations budgets and partner with Finance to optimize cost and services
- Track operational KPIs and drive timely corrective action.
- Coach functional managers, strengthen collaboration, and build a high-performing team.
Your profile- Proven ability to lead multiple operations functions and cross-functional teams.
- Strong knowledge of supply chain, inventory planning, order book management, customer service, logistics, and omnichannel distribution.
- Strong analytical skills and experience managing budgets and operational KPIs.
- A track record of leading organizational change, process improvements, and strategic projects.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience with ERP systems, preferably D365, plus Excel and Power BI.
- 7+ years of relevant experience, including people leadership.
- Bachelor's degree in Business, Operations, Supply Chain Management, or equivalent experience.
- International business and outdoor industry experience preferred.
Benefits of working at Mammut- 401(k)
- 401(k) matching
- Dental insurance
- Employee gear discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Travel
- Up to 10%, including logistics partners and global headquarters.
Pay
- Mammut is committed to fair, equitable, and transparent compensation. Compensation will be determined by your relevant work experience, education, certifications, & skills.
- From $100,000.00-$120,000.00 experience dependent
LocationMammut Sports Group Inc, 734 Pearl Street, Boulder, CO 80302
Corporate areaSupply Chain / Logistik / Customer Service
Type of contractFull time
ContactLeah Simkoff
VP of Finance and Accounting
