Director Operations, EDP

Work Shifts

Hours per Week: 35
Shift: 9:00 AM - 5:00 PM
Schedule: Monday-Friday

Duties & Responsibilities

Purpose of Position:

Under direction, plans, organizes, directs, controls and coordinates the activities of the Computer Operations division of NYC Health + Hospitals Management Information Services.

Examples of Typical Tasks:
1. Establishes detailed schedules for the utilization of all equipment in computer operations in order to obtain maximum availability and utility.
2. Develops and maintains a staff of shift managers, computer operators, peripheral device operators and necessary support personnel at a level consistent with the operating requirements of the System.
3. Participates with and assists other senior managers in the Management Information Services Department in determining feasibility of systems and costs of development and operations of EDP systems and applications.
4. Assigns personnel to the various operations shifts and instructs them where necessary so that they are trained to perform assigned duties.
5. Reviews equipment logs and reports and prepares utilization reports on equipment operations efficiency.
6. Regularly monitors work schedules and establishes internal control programs for detecting machine errors; takes necessary steps to correct deficiencies in workload processing, slippages in schedule completion or other conditions which could lead to cost over runs or information service delays.
7. Maintains a high level of technical competence. Provides for the technical proficiency of staff with particular regard to the latest EDP technology, methodology and application of computers and related devices in the field of health care.

Minimum Qualifications
1. A Baccalaureate Degree with a major in Computer Science, Mathematics, Business Administration, Accounting or related field; and,
2. Six years of full-time experience in computer operations, three years of which shall have been in a managerial or supervisory capacity; and,
3. A broad knowledge of the latest technology relating to computers, operating system functions and I/O controls; or,
4. An equivalent combination of education and experience.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:

• Minimum of one-year Experience working in Language Access in health care environment
• Knowledge of Language Access Regulations
• Knowledge of Over the Phone, Video Remote, and In Person Interpretation Processes
• Knowledge of Translation Services
• Experience in Vendor management
• Excellent presentation skills
• Excellent interpersonal skills
• Critical Thinking
• Emotional Intelligence

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.