Job DescriptionHow You'll Make an ImpactAs the
Director, Operations - Campus & Corporate Services, you will provide strategic leadership and operational oversight for a portfolio of complex client accounts across our Campus and Corporate Services segments. Reporting to the Senior Vice President, Operations, you will be accountable for operational excellence, client retention and growth, financial performance, health and safety, talent management, and the execution of strategic initiatives.
You will serve as a trusted partner to clients while leading multi-site operations through multiple layers of management, ensuring exceptional service delivery and sustainable business growth. This role requires a strategic leader who can drive business results, foster strong client relationships, develop high-performing teams, and identify opportunities to expand partnerships across a diverse portfolio.
Key Responsibilities- Provide strategic leadership and operational direction across multiple client locations and service lines.
- Lead and support Area General Managers, Resident District Managers, and site leadership teams to achieve business objectives and operational excellence.
- Build and maintain strong executive-level client relationships to support retention, satisfaction, and long-term growth.
- Drive financial performance through effective budget management, forecasting, cost controls, and profitability initiatives.
- Partner with Business Development teams on new business opportunities, contract renewals, service expansions, and client presentations.
- Lead new account openings, transitions, and operational improvement initiatives.
- Champion health, safety, compliance, and risk management programs across the portfolio.
- Analyze operational and financial data to identify trends, opportunities, and areas for continuous improvement.
- Support talent development, succession planning, employee engagement, and performance management initiatives.
- Ensure delivery of Sodexo standards, contractual obligations, and client expectations across all accounts.
QualificationsWhat You'll Need to Succeed- 10+ years of progressive operations leadership experience within food services, facilities management, workplace experience, education, healthcare, hospitality, or corporate environments.
- Post-secondary education in Business, Hospitality, Facilities Management, Engineering, or a related field. Equivalent experience will be considered.
- Proven success leading multi-site operations, managing large budgets, and delivering strong financial and client outcomes.
- Experience working within unionized and non-unionized environments.
- Strong business acumen, financial management, strategic planning, and project management skills.
- Exceptional relationship-building, communication, presentation, and influencing skills.
- Demonstrated success developing leaders and building high-performing teams.
- Proficiency with Microsoft Office Suite and business reporting tools.
- GTA-based candidates preferred, with the ability to travel up to 50% of the time, including overnight travel as required.
- Bilingualism (English/French) is considered an asset.
Additional InformationWhat Makes Sodexo Different:Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You
belong in a company that allows you to
act with purpose and
thrive in your own way. In addition, we offer:
- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo's latest awards here
- And so much more!
