Salary: $73,900.00 - $91,500.00 Annually
Location : Springfield, MA
Job Type: Full-time 12 months 35 hours
Job Number: 00455
Department: Student Accounts
Opening Date: 11/04/2026
Description Under the general direction of the Controller, the Director of Student Accounts manages the daily operations of the Bursar's Office, including oversight of all billing and accounts receivable functions, student tax reporting, and ensuring compliance with established federal, state and local regulations and College policies. The Director of Student Accounts is also responsible for leading a customer service oriented team, and providing the necessary support and training to the Student Accounts Office staff to ensure excellent customer service within the department.
Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer.
Responsibilities - Responsible for the management of the College's billing and accounts receivable functions.
- Provide direct oversight of student and non-student billing, receipt and recording of payments, third-party billing, collections, and internal student loan program.
- Develop policies and procedures to ensure compliance with federal and state regulations and industry best practices; update and train community on policies and procedures, when needed; ensure transactions and communications are performed in compliance with regulations and policies.
- Identify operational efficiencies and current available technology in order to streamline processes and create efficiencies.
- Provide assistance to internal and external customers in a successful and professional manner.
- Manage and oversee student billing systems and processes; ensure the accuracy of the student billing rates in the College's ERP system; maintain proper coding of transactions to comply with required reporting; review and approve manual adjustments and entries.
- Work closely and in collaboration with other student administrative departments to analyze billing requirements and develop timelines and systems that are inclusive of those areas.
- Oversee the student refund process to ensure compliance with Title IV regulations and College policy.
- Responsible for developing and fostering a customer service oriented team environment, including support and training for Student Services Representatives.
- Serve as next level of contact for students and parents with non-routine issues, unusual, or extraordinary circumstances that are not able to be resolved by the Student Accounts Office staff.
- Manage all areas of communications from the Student Accounts Office, including billing, past-due balance, and internal collections phone calls and written notifications; mass emails; website updates; and updating of student handbook and other published materials.
- Develop and implement accurate and timely financial reporting and reconciliation activities as they pertain to the Student Accounts Office functions, including student tax reporting (1098-T); monthly account reconciliations; preparation of audit work-papers; and other verifications and reporting as required.
- Perform data analysis as needed.
- Provide direct supervision to Student Accounts Office staff of five, who all maintain customer service responsibilities, along with an individual area of focus, such as cashiering, third-party billing, other billing, collections and managing the student health insurance.
Qualifications - Bachelor's degree required in Business Administration, Accounting or related field, and 5+ years experience.
- Master's degree preferred.
- Experience in higher education strongly preferred.
- Supervising experience required.
Knowledge, Skills & Abilities - A demonstrated understanding of federal and state regulations and industry best practices as pertains to the Student Accounts area; understanding of Generally Accepted Accounting Principles (GAAP).
- Knowledge of Federal and State regulations, including regulations regarding the disbursement and issuance of financial aid refunds (Title IV) and collection regulations.
- A high level of proficiency with Microsoft Excel and experience with other Microsoft Office applications.
- Experience creating reports and analyzing data.
- Must be a well-organized, high energy individual with excellent customer service skills.
- Ability to maintain a high level of poise and professionalism under all circumstances.
- Must be able to set priorities, make decisions and work both independently and as part of a team.
- Strong verbal and written communication skills; ability to develop, train and implement College policy and procedure; ability to communicate verbally and through written word to all levels of constituents.
- Demonstrable good judgment, ability to work under pressure, and maintain a high level of confidentiality.
- The position requires excellent attention to detail in order to maintain the highest quality standards.
- Evening, holiday, or weekend work may be required occasionally during the start of the academic year and spring semester.
At Springfield College we offer competitive and generous benefit options for employees and their families.
- Tuition benefits for employees and dependents
- Tuition exchange program for dependents
- Generous paid time off benefits
- Paid Sick Leave Benefits
- 403(b) retirement plan (TIAA) with a generous college match
- Medical, Dental and Vision plan(s)
- Health Reimbursement Arrangement (HRA)
- Flexible Spending Accounts (health care expenses and dependent care)
- Life and accident insurance plans
- Long-term disability
- Optional voluntary benefits
- Employee Assistance Program (EAP)
- Wellness benefits and programs
- Free use of our state-of-the-art Wellness Center
Part-time employees earn pro-rated holiday, vacation and sick leave.
To learn more about our Benefit Package, visit our page.
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Do you have experience managing or supervising staff?
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Do you have an understanding of GAAP and accounting best practices?
Required Question
