Director of Strategy and Business OperationsWhat perks does Familylinks offer?- Opportunity for low to no cost medical insurance
- Free Dental/Vision Insurance
- Generous PTO
- Paid Holidays, Clearances, and Training
- Employee Recognition Program
- Employee Referral Program
- Tuition Reimbursement and Eligibility for Student Loan Forgiveness
- Optional 403(b) Retirement Plan w/ Employer Match
- Career Advancement Opportunities
Wage range: $82,500-$92,500 annually
Position Summary: The Director of Strategy and Business Operations is responsible for leading and coordinating strategic planning efforts, including collaborating with external consultants and facilitating annual updates in collaboration with the Executive Team. The Director monitors the strategic planning process, ensures alignment of organizational goals across departments, and fosters staff engagement in the strategic plan. The Director maintains the calendar of internal events, initiatives, and communications.
Key responsibilities include overseeing strategic projects, program expansion, shared services implementation, and organization-wide initiatives that enhance operational efficiency, reduce costs, and optimize resources. The Director plays a leadership role in identifying and supporting new business opportunities, partnerships, and program expansion. Additionally, the Director works closely with the Executive Team to develop a mastery of the programs through the development of templates and/or systems to efficiently analyze program performance.
Assignments - Every three to five years, coordinate the strategic planning process with the identified external consultant. On off cycle years, facilitate the annual update to the strategic plan, including gathering information from stakeholders, documenting action items, ensuring the timely establishment of operational goals and communicating to appropriate parties.
- Serve as the representative staff for the Strategic Planning committee of the Board. In coordination with the board Strategic Planning Committee chair, develop agendas and create content to keep the board informed on the progress of the strategic plan.
- Annually, and in partnership with the Executive Team and a team of staff that serve as Strategic Champions, update, communicate and champion the strategic plan throughout the organization, ensuring cascading goals and personal investment of staff at all levels.
- Create accountability to the strategic plan by establishing systems for reporting and recording progress.
- Ensure fidelity to communication standards for the plan. In partnership with the Executive Team, maintain a calendar of upcoming staff events, managers' retreats, town halls, and relevant initiatives. Assemble content and coordinate logistics for managers' retreats and town halls.
- Serve as the point-of-contact and project manager for the implementation of partnership projects such as shared services. Facilitate frequent communication between involved parties through the sharing of information, scheduling of meetings, and initiating mechanisms for reporting progress.
- Assume an active role in communication and supportive role in document review related to due diligence endeavors in the evaluation of partnership opportunities.
- Support accreditation efforts of the organization and evaluate the processes of potential partners in alignment with accreditation standards.
- Instill an obligation for operational analysis at all levels of the organization. Serve as a resource for the Executive Team with organization-wide projects that support the strategic plan (Examples: Welligent Implementation, Materials Management, Facilities RFQ, Relias Integration, Revenue Cycle Management RFP).
- Develop a systematic process for program evaluation and readiness for potential expansion or contraction and advise the Executive Team on program expansion and risk. Work with Program Leadership to identify and explore areas of opportunity that will create new programs or expand existing programs; initiate or support program development, redesign and/or closure.
- Support the transition of programs for long-term success. Actively participate in managing the first 90 days of new programming and then work to transition the program to the operational lead for the subsequent 90 days. This includes participation in the hiring of staff, designing the year one budget, assigning KPIs, and ensuring systems are in place for a successful hand-off to the operating Director.
- Engage with external organizations to identify opportunities for program expansion, strategic partnerships, and collaborative initiatives.
- Manage assigned projects through the entire lifecycle, from concept to implementation.
- Offer innovative approaches to conquer human services challenges that involve multiple systems of care, including the introduction of new payment models.
- Approach growth through the lens of change management, exhibiting sensitivity to the variety of parties affected directly and indirectly. Ensure the majority are engaged and on board before moving to the next gate.
- Passionately represent the work of Familylinks in all internal and external interactions.
General Supervision - Approve all timecards, time off requests and expense reports in a timely fashion (24-hour turnaround)
- Responsible for personnel management, competency development, and coaching of staff
- General Assignments
- Record time and attendance via Human Resources Information Systems and Timekeeping system as applicable
- Attend meetings/training as requested/required
- Other duties as assigned
- Adhere to laws, regulations, and internal policies and procedures, including those related to maintaining client confidentiality such as HIPAA
Education & Qualifications - Minimum of a master's degree in business or a Human Services related discipline, with relevant operations experience in a complex organization with multiple service lines.
- Five to ten years of progressively relevant administrative leadership experience where program design, management and implementation were a primary responsibility.
- Strong computer proficiency in all popular Office applications (Excel, Word, Sharepoint, Power BI, etc.) and project management/tracking processes.
- Ability to readily create relationships and explore business opportunities beyond Familylinks' existing footprint, both geographically and programmatically.
- Must possess a strong working knowledge of funding sources in DHS, workforce, health care and related services.
- Must understand regulatory requirements and be able to apply them to program design and funding. Must have superior organizational skills, proven team leadership, the ability to supervise others and produce results, and work effectively in a team setting.
- Ability to look broadly across the organization and see collaborative system integration benefits.
- Excellent oral and written communication skills are required for presentations to both internal and external groups, committees, the board, and other designated entities.
Essential Characteristics & Behavior• Support the organization's mission while displaying sensitivity of cultural and workplace harmony; high emotional intelligence.
- Embody a servant leadership style with a special interest and passion for program development through systems thinking, revenue enhancement, contract formulation and execution, and grant procurement.
- Must model organizational values through their behavior; including strong interpersonal skills, emotional intelligence and professional posture.
- Lead with drive and purpose to ensure that the agency will meet strategic goals, endure challenges with a positive spirit, and demonstrate self-assurance that is humble, but palpable, at all levels of the organization.
- Be present. Understand program needs and opportunities through a physical presence to allow staff to easily build trust and confidence in the strategic direction of the organization. Embody the values of Familylinks. Show staff that they are hardworking and committed to Familylinks' success.
- Inspire relentless problem-solving and creative solutions to human services work.
- Be adaptable and compatible with the characteristics of each service line.
- Prioritize time and energy based on opportunities, in a continuously changing environment.
- Motivate an atmosphere of achievement through supportive interpersonal relationships, positivity, collaboration, facilitation, delegation, inclusion and involvement at all levels of the organization, and in the community.
Working Conditions - Based out of the main administrative building at North Highland Avenue.
- The ability to work the hours necessary to complete the requirements of the position.
- Must have a valid drivers' license and access to a vehicle as traveling to various locations mainly throughout the state of Pennsylvania including some overnight trips on occasion, to attend meetings, represent Familylinks or meet with staff.
- Ability to lift and carry up to ten (10) pounds of files and small office tools.
- Required Training
- Complete assigned and required annual trainings.
- Adopt a spirit of continuous learning and personal growth through keeping up with industry trends and education.
