Role OverviewThe Director of Strategic Accounts is a key leadership position focused on driving sustainable growth, long-term retention, and high-impact strategic partnerships within the enterprise sector. This individual acts as the primary executive liaison for high-value clients, ensuring their business objectives align with Sycle's solutions. The role's remuneration includes: salary, corporate bonus and a sales compensation plan.
Job Content: Tasks, Duties, and Responsibilities- Develop and execute comprehensive account management strategies for high-value enterprise clients to drive retention and expansion.
- Lead complex contract negotiations and secure multi-year agreements with key stakeholders within enterprise organizations.
- Serve as the primary executive contact for assigned strategic accounts, building deep, long-term relationships with C-level executives.
- Analyze enterprise account performance metrics to identify opportunities for upsell, cross-sell, and service improvements.
- Collaborate with product and marketing teams to provide customer feedback and shape future product roadmaps based on enterprise needs.
- Coordinate internal cross-functional resources to ensure seamless delivery of service and resolution of complex technical or operational issues.
- Monitor competitive landscape within assigned accounts to proactively defend market share and identify new growth vectors.
- Mentor and support junior account managers, fostering a culture of high performance and client-centric service.
Job Specification: Knowledge, Skills, and Abilities- Deep expertise in enterprise-level SaaS sales or account management.
- Strong ability to navigate complex organizational structures and influence key decision-makers.
- Exceptional negotiation, communication, and presentation skills.
- Proven track record of managing high-revenue strategic accounts and meeting growth targets.
- Strategic thinking with the ability to translate client business objectives into actionable product strategies.
- Ability to work effectively in cross-functional teams to resolve complex customer challenges.
Relationships: Supervisor, Peer, and CustomerSupervisor: Reports to the VP of Sales or Chief Revenue Officer.
Peer Relationships: Collaborates with other Strategic Account Directors, Marketing Directors, and Product Leads.
Customer Relationships: Maintains high-level relationships with decision-makers (C-Suite, VPs, Directors) at assigned enterprise accounts.
Tools: Technology, Information- CRM software for pipeline management and client tracking.
- Data analytics tools for monitoring account health and usage metrics.
- Communication and project management suites for internal coordination.
- Access to market intelligence databases and industry news feeds.
Benefits- Medical, Dental and Vision: Sycle pays employee-only premium at 100% for base plans.
- FSA: Pre-tax options for Health ($3,400/yr) and Dependent Care ($7,500/yr).
- Life & Disability: Voluntary Life/AD&D; Short-Term (60% up to $2,000/week) and Long-Term (60% up to $7,500/month) Disability.
- 401k with Matching: Sycle offers 401k with matching (100% match on first 3% of salary deferrals, plus 50% match on the next 2%) with no vesting schedule.
- Time Off: Paid holidays (~14), 12 vacation days, 4 personal days, and 9 sick days.
- Perks: $50/month internet stipend and tuition reimbursement.
How to ApplyTo apply, please submit your resume. If you're going to submit a cover letter please focus on how your previous experience relates to this role and why you would be a good fit.
Submission Requirement: You must include a link to your LinkedIn profile both directly within your resume document and in the designated field during the application submission process.
