4+ years managing a luxury resort spa or 1+ year as a senior leader in luxury spa with 7 years in hospitality and wellness
Expertise in developing diverse spa treatment and fitness concepts
Proven ability to train colleagues in treatment procedures to five-star standards
Experience in building skin care and product concepts for strong retail performance
Solid financial acumen in budgeting, revenue projection, and inventory control
Experience hiring for luxury spa roles with a focus on excellence
Polished presence with high-end clientele and media
Inspiring leader who motivates team members
Responsibilities
Lead all spa, fitness, and wellness operations, including staff and independent contractors
Recruit, hire, train, and develop a high-performing team
Coach and motivate team to foster a culture of recognition and growth
Design and deliver ongoing training to keep staff updated on techniques and standards
Develop signature treatments and fitness concepts that are safe and restorative
Explore locally inspired ingredients to enhance guest experiences
Own the spa budget and manage revenue forecasts and payroll
Partner with Marketing and PR for events and media engagements
Benefits
Discounted hotel rooms and food & beverage rates at sister properties
Learning programs to support career growth
Opportunities for career development within the property and globally
Engagement in Corporate Social Responsibility activities
Competitive health benefit package
401(k)/Roth IRA eligibility after 60 days of employment
Full Job Description
Job Description
Director of Spa
What you will be doing:
Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:
Lead the team
Lead all spa, fitness and wellness operations, including office and programming staff, therapists, and independent contractors.
Recruit, hire, train and develop managers and colleagues. Build a team that understands the expertise each role demands and delivers it with genuine care.
Coach and motivate your team to perform at their very best, creating a culture of recognition, accountability and growth.
Design and deliver ongoing training, workshops and seminars so colleagues stay current on technique, product knowledge and Fairmont service standards.
Curate the guest experience
Develop signature treatments, à la carte services and fitness concepts, including massage, skin care, makeup, hydrotherapy and thalassotherapy, aromatherapy, salon and personal training.
Balance every program so it is safe, effective and genuinely restorative for spa and resort guests.
Explore locally inspired, regionally sourced ingredients and products to give treatments a true sense of place.
Partner with product houses whose treatment concepts translate into great guest results and strong retail sales.
Uphold service excellence and program integrity across every touchpoint, in line with Fairmont brand and [Forbes/LQA] standards.
Drive the business
Own the spa budget, revenue forecasts, payroll and labor planning.
Build efficient schedules for colleagues and contractors that match guest demand in both peak and low occupancy.
Implement inventory systems, controls and purchasing procedures that protect margins and meet hotel standards.
Develop administrative and programming procedures, presentation standards and operating guidelines that integrate seamlessly with the wider hotel.
Be the face of the spa
Partner with Marketing and PR on special events, launches, media visits and brand partner activations.
Serve as a confident spokesperson with press, high-profile guests and industry partners.
Qualifications
Your experience and skills include:
A minimum of 4 years managing a full-service luxury resort spa, or 1+ year as a senior leader in luxury spa plus 7 years of hospitality and wellness experience
Expertise in developing spa treatment and fitness concepts across massage, skin care, makeup, hydrotherapy and thalassotherapy, aromatherapy, salon and fitness
Proven ability to train colleagues in treatment procedures, including those new to the industry, so services are delivered safely and to a five-star standard
Experience building skin care and product concepts that deliver real guest benefits and strong retail performance
Solid financial acumen: budgeting, revenue projection, P&L management, inventory control and purchasing
Experience hiring for a luxury spa and knowing what excellence looks like in every role
Polished, confident presence with high-end clientele and the media
An inspiring leader who brings out the best in people
Ability to work a flexible schedule, including evenings, weekends and holidays.
Additional Information
What is in it for you:
Salary Range: $110,000.00 - $125,000.00
Discounted hotel rooms and food & beverage rates at our sister properties around the globe
Learning programs through our Academies to help you grow and perform at your full potential
Opportunity to develop your career within your property and across the world
The chance to make a difference through Corporate Social Responsibility activities like Planet 21
Competitive health benefit package [within 30 days of employment]
401(k)/Roth IRA eligibility [after 60 days of employment]
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
About Accor
Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
