Bachelor’s Degree in Construction Management, Operations Management, Business Administration, Sales, Engineering, or related field preferred.
7+ years of progressive experience in mechanical (HVAC) operations management or related field.
Advanced knowledge of mechanical (HVAC/Plumbing) processes, techniques, and codes.
Proven experience managing operations of a mechanical (HVAC/Plumbing) service group/team with sales responsibilities.
Experience in developing budgets and writing business plans.
Responsibilities
Drive approximately $10M in annual revenue for Arizona Service’s truck-based service group.
Develop annual business plans and financial budgets aligned with organizational goals.
Manage and coach direct reports on productivity and performance management.
Participate in hiring decisions for Sales and Service Managers.
Ensure compliance with company guidelines and local codes.
Review Credit Analysis Reports and provide feedback to the Business Unit Leader.
Act as a liaison for internal customers and new business opportunities.
Benefits
Comprehensive health insurance options.
Retirement savings plan with company match.
Professional development and training opportunities.
Paid time off and holidays.
Employee wellness programs.
Full Job Description
Job Summary
The Director of Service Operations will serve as the head of TDIndustries’ Arizona truck-based service group, providing strategic leadership, direction, and guidance to service teams across the region. This position is responsible for ensuring service business goals are achieved, driving operational performance, and overseeing the successful execution of the service group’s initiatives. The Director will also ensure the Arizona Service team understands and complies with department and company policies, processes, and procedures while supporting the continued growth and success of the business.
Essential Duties
Accountable for driving approximately $10M in annual revenue within Arizona Service’s truck-based service group, overseeing team activities, and delivering measurable business outcomes.
Strategically develops annual business plans and financial budgets for the Arizona Service 12-month operating cycle, ensuring alignment with organizational goals. Collaborates with the Business Unit Leader to gain approval and meticulously monitors and manages business expenses to optimize budget utilization.
Manages, monitors, and coaches direct reports (e.g., Sales Managers and Service Managers) on their productivity. Reviews Arizona Service technician productivity reports and provides feedback to Service Managers. Conducts timely, complete, and meaningful performance management conversations.
Participates in and approves hiring decisions made by Arizona Service Sales Managers and Service Managers.
Ensures that Arizona Service is operating within the guidelines of the company and the business unit while conforming to state and local codes.
Reviews Credit Analysis Reports for Arizona Service and provides feedback to the Business Unit Leader. Attends accounts receivable meetings to ensure that accounts receivable collection goals are met. Works with Service Managers on accounts that are not meeting the required past-due collection goals.
Serves as a liaison to internal company customers. Functions as the front-line point of contact for new business opportunities, training opportunities, training coordination, or other Arizona Service business unit activities.
Minimum Requirements
A Bachelor’s Degree in Construction Management, Operations Management, Business Administration, Sales, Engineering, or a related field is preferred.
Minimum of 7 years of progressive experience in mechanical (HVAC) operations management or related field.
Advanced knowledge of mechanical (HVAC/Plumbing) processes, techniques and codes.
Proven experience in managing operations of a mechanical (HVAC/Plumbing) service group/team with sales responsibilities.
Experience with developing budgets and writing business plans.
About TDIndustries
TDIndustries is a construction company that provides mechanical, electrical, and plumbing services. The company was founded in 1946 and is headquartered in Dallas, Texas. TDIndustries has more than 2,000 employees and operates in Texas, Arizona, and Colorado. The company's services include design, installation, and maintenance of HVAC systems, electrical systems, and plumbing systems. TDIndustries serves a variety of industries, including healthcare, education, commercial, and industrial. The company has received numerous awards for its safety and sustainability practices.
