Full Job Description
About our property:
Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay-it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
What you will have an opportunity to do:
JOB SUMMARY: The Director of Rooms forms part of the Hotel Executive team who works collectively to make strategic and operational decisions for the Hotel. The Director of Operations will oversee the front office, security, bell, valet, and housekeeping departments.
SPECIFIC DUTIES AND RESPONSIBILITIES:
• The Director of Rooms is responsible for providing all guests with exceptional service while maximizing room revenue and productivity.
• Ensure total compliance with standards of operation.
• Keep all departments updated on changes and additions with well-written and verbal communications.
• Work in conjunction with Sales and Reservations to ensure maximum hotel occupancy.
• Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division.
• Develops relationships with return guests, group contacts, and other guests to provide personalized service.
• Resolves customer complaints by handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Keep a flexible schedule to accommodate the workload around the arrival and departures of hotel guests.
• Meet weekly with the Front Office Manager to discuss topics of mutual concerns.
• Routinely inspects all areas of responsibility.
• Supervise daily room blocking.
• Supervise updating of the Guest History program and educate each department about their need to be involved.
• Perform additional duties as requested by the General Manager.
What are we looking for?
Compensation:
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
