DescriptionWe're growing fast and the GTM engine needs an operator who can keep it running cleanly at speed. This role owns the infrastructure behind Sales, Marketing, and Customer Success - forecasting, pipeline, CRM, reporting, and deal operations. You'll work directly with the COO and GTM leadership to turn data into decisions and keep execution tight across the business.
WHAT YOU'LL OWN- Revenue operations. Own forecasting, pipeline visibility, and sales reporting end-to-end. Track conversion metrics and KPIs across the funnel and surface what's working, what's not, and why.
- GTM process design. Build and continuously improve scalable processes across Sales, Marketing, and Customer Success. Kill bottlenecks, write the SOPs, and drive adoption across the org.
- CRM & systems. Own Salesforce - data integrity, hygiene, automations, and workflow efficiency. Manage the GTM tech stack and ensure data flows cleanly across all systems and teams.
- Executive reporting. Build dashboards and reporting frameworks for leadership and the board. Translate complex data into clean narratives that drive decisions, not just slides.
- Deal & commercial ops. Oversee quoting, pricing workflows, approvals, and contract coordination with legal and finance. Keep every deal moving and nothing falling through the cracks.
- Cross-functional execution. Partner with the COO, Sales, Marketing, Finance, and CS on strategic operational initiatives, planning cycles, and company-wide execution reviews.
WHAT WE'RE LOOKING FOR- AI fluency is a must - you use AI tools to move faster, build better reports, and surface insights that others miss.
- 4+ years in Sales Operations, Revenue Operations, or GTM Operations in a B2B SaaS environment.
- Hands-on Salesforce experience - you can build reports, fix hygiene issues, and optimize workflows without waiting for an admin.
- Strong analytical skills with advanced Excel/Google Sheets proficiency; comfortable with BI tools and automation platforms.
- Startup experience - you've built processes from scratch, not just maintained inherited ones.
- Excellent communication skills; you can write a tight executive summary and present to the COO without overexplaining.
- Familiarity with SaaS metrics, revenue models, and GTM strategy - you speak the language natively.
- Experience with customer contracts, commercial operations, and pricing workflows is a strong plus.
- Fluent English - written and verbal.
WHO YOU ARE- A highly proactive operator who takes ownership and drives execution end-to-end without being chased.
- Detail-oriented and process-driven, but fast - you don't let perfect be the enemy of shipped.
- Comfortable moving between strategy and hands-on execution in the same afternoon.
- Someone who tells stories through data, not just tables - you know what the number means, not just what it is.
- Resourceful and dependable in environments where things change quickly and ambiguity is normal.
Our Boston office is located in the heart of the city. 
