Position SummaryThe Director of Revenue Cycle Operations is responsible for overseeing the end-to-end revenue cycle, ensuring efficient operations from patient scheduling through final payment collection.
This role requires hands-on expertise across all revenue cycle functions, including Front-End Operations, Coding, Billing, Accounts Receivable, Denial Management, and Payment Posting. The Director drives operational performance, improves reimbursement, ensures compliance, and leads teams to achieve key financial and revenue cycle goals while optimizing people, processes, and technology.
Percentage of Time Allocation: 70% Operations / 20% Leadership / 10% Strategy
Duties and Responsibilities- Oversee Front End, Coding, Billing, Accounts Receivable, and Payment Posting teams.
- Monitor KPIs and productivity across single- or multi-practice operations.
- Manage managers and supervisors within the revenue cycle department.
- Resolve escalated operational issues.
- Implement workflows and policies to support standardized operations.
- Ensure compliance with payer and regulatory requirements.
- Support budget management for the revenue cycle department.
Performance Accountability / Key Performance Indicators- Days in accounts receivable (AR)
- Net collection rate
- Cash collections
- Denial rate
- Staff productivity
- Bad debt
This job description summarizes the primary duties of the position and is not intended to be all-inclusive. Duties may change at management's discretion.LOCATION: Onsite requirement - 3x per week (Chicago, IL)
