High school diploma or GED required; Bachelor's degree preferred.
5+ years in a supervisory role, ideally in a medical setting.
1-2 years of medical administrative experience required.
Proficient in data entry and basic computer skills.
Ongoing participation in continuing education is expected.
Responsibilities
Lead operations across multiple medical offices in the Greater Baltimore Market.
Coordinate logistics for provider and manager meetings with executive support.
Act as a liaison for compliance and operational audits.
Investigate and resolve patient complaints related to operations.
Manage projects assigned by the market president and ensure timely completion of tasks.
Hire, train, and develop nonclinical staff in medical offices.
Monitor and report on Key Performance Indicators (KPIs) to ensure operational health.
Benefits
Comprehensive medical, dental, and vision plans available from day one.
Generous leave benefits including PTO, paid holidays, and sick leave.
Access to Employee Assistance Program and Earned Wage Access.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer matching contributions.
Opportunities for paid training and education assistance.
Employee referral bonus program.
Full Job Description
***Please know this position requires 100% travel throughout our Greater Baltimore Market***
Job Duties
Leads their respective regions to ensure smooth operation of medical offices.
Participate in the coordination of logistics (with the support of the Executive Assistant) for all provider and manager meetings.
Act as a liaison between Compliance, BSO staff, and providers to ensure that audits and retraining are completed (e.g., dictation).
Investigate patient complaints that are reported to Compliance related to operational issues.
Assists in ensuring that operations tasks related to integrations are completed prior to the required milestone dates.
Manages a variety of projects to be assigned by the market president.
Hire, train, and provide development opportunities for nonclinical staff of medical offices.
Act as an escalation point for clinical office managers and providers.
Provide their teams with the data needed to have line of sight into the overall operational health of their assigned offices.
Weekly onsite presence at all locations.
Ensures financial and operational objectives of offices are realized.
Ensure that each member within their region is performing all duties in his or her job description.
Implement protocols identified by Compliant related to HIPAA, regulations, and company processes.
Improve office processes and manage the implementations.
Ensure financial and operational objectives of offices are realized.
Monitor Key Performance Indicators (KPIs) daily and react to needs.
Provide regular reporting in accordance with Excelsia standards.
Conducts regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.
Leads recurring team meetings and ensures timely completion of annual performance reviews, delivering constructive feedback to support individual and team development.
Lead with integrity by upholding our core values and ensuring that all operations align with legal, regulatory, and ethical standards. Foster a culture of corporate responsibility by incorporating Environmental, Social, and Governance (ESG) principles into business practices, positively impacting the patients we serve, our employees, and the communities we reach.
Perform other duties and assignments as directed and/or as necessary.
Minimum Requirements
High school Graduate or GED equivalent
Bachelor's degree in related field preferred
Knowledge of advanced work-related subjects
Successful completion of corporate orientation program
Ongoing related continuing education participation
Five or more years in a related supervisory capacity
1-2 years of medical experience in an administrative/legal/ physician office setting
Previous computer skills to include (data entry, word perfect, etc.)
Additional Skills/Competencies
Ability to maintain a strong confidentiality profile
Ability to project a strong corporate image
Ability to recognize emergency medical and non-medical situations
Ability to identify and resolve customer relation problems
Ability to identify and resolve clinical problems.
Ability to remain calm in emergency situations
Ability to form interpersonal relationships (i.e., establish rapport with others)
Ability to manage time effectively by setting priorities
Ability to anticipate problems before they arise.
Ability to anticipate patient/physician/corporate needs
Mathematical ability to perform required calculations.
Physical/Mental Requirements
Ability to work flexible hours as required by job demands.
May include some exposure to infection and injury
Manual dexterity hand/eye coordination
Able to lift a minimum of 10 pounds independently
Able to perform frequent work with hand/wrist movement
Prolonged sitting for up to 60% of time.
Motor Vehicle Report Monitoring
In the event Employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, that Employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle in furtherance of Company business without a valid state-issued driver's license to do so and/or maintain insurance of the type and amounts set forth herein shall subject the Employee to immediate disciplinary action up to and including termination.
Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
