5-7 years of experience in security operations management, with at least 2 years in a leadership role.
Bachelor's degree in criminal justice, Security Management, Business Administration, or a related field.
Proven expertise in security protocols, risk management, and compliance standards.
Strong leadership skills with a focus on team performance and results.
Excellent communication skills for effective client relationship management.
Ability to adapt to changing regulations and dynamic environments.
Responsibilities
Oversee daily operations to ensure high service delivery standards.
Lead and manage SSPG personnel, addressing staffing and performance issues.
Develop strong client relationships to ensure satisfaction with services.
Create and deliver training programs for SSPG personnel.
Collaborate with compliance coordinators to maintain licensing and training standards.
Identify and mitigate risks through strategic planning with senior leadership.
Maintain detailed operational records and provide reports to senior leadership.
Benefits
Medical, Dental, Vision, & Life Insurance after 60-90 days.
Weekly Friday Pay.
Paid Time Off (PTO) available after 90 days.
Full Job Description
Position Overview
The Director of Protection Group (DPG) is responsible for managing all aspects of the day-to-day operations of all Protection Group Client sites and posts. This leadership role involves overseeing staffing, client management, training, licensing, compliance, and ensuring the safety and protection of personnel, clients, and property. The DPG plays a key role in strategic planning, ensuring seamless service delivery, maintaining positive client relationships, and adapting measures to meet evolving risks and regulations. The DPG serves as the connection between the business unit and SSPG Executive Management providing regular updates and reporting to Sr Level Leaders.
Key Responsibilities
Oversee and develop daily operations, ensuring high standards of service delivery and operational efficiency across all posts.
Lead, manage, and supervise SSPG personnel, ensuring proper staffing levels, performance monitoring, and addressing staff issues.
Develop and maintain strong relationships with clients, ensuring satisfaction with services.
Oversee the development and delivery of training programs for SSPG personnel, ensuring they are equipped with the necessary skills and knowledge to perform effectively.
Work with our compliance coordinator to ensure all SSPG personnel are properly licensed and trained.
Collaborate with senior leadership to identify and mitigate risks, while developing and implementing strategies to address potential threats.
Lead and motivate SSPG teams to deliver high-quality service, ensuring effective communication and coordination among team members.
Maintain detailed records of operations, incidents, staffing, and compliance, providing reports to senior leadership as needed.
Regularly review and update policies and procedures to meet changing needs and current regulations.
Provide regular updates to Senior Leaders on budgetary items including over time usage, expenses management and revenue projections.
Requirements
Proven experience in physical security operations management preferably within a leadership or director role.
In-depth knowledge of security protocols, risk management, training and compliance standards.
Strong leadership and team management skills with the ability to drive results and ensure high levels of performance.
Excellent communication and interpersonal skills to manage client relationships and resolve issues effectively.
Strong problem-solving abilities and the capacity to think strategically under pressure.
Ability to adapt to changing circumstances and regulations in a dynamic work environment.
Education & Experience
Bachelor's degree in criminal justice, Security Management, Business Administration, or a related Regional (preferred).
Minimum of 5 years of experience in security operations management or related Regionals, with at least 2 years in a leadership role.
Certification or training in security management or risk assessment is a plus.
IL Firearms certifications, licenses and permits preferred
Schedule & Availability
Generally, the Director will be in office during regular business hours but may be required for additional coverage and availability based on the needs of the business. Shifts, site assignments, and schedules are subject to change based on client and SSPG needs. Flexibility is required when emergency coverage is needed.
Employment Information
Position: Director of Protection
Location: Rolling Meadows, IL
Compensation: $90K-100K
EmploymentStatus: Full-time
Benefits
Medical, Dental, Vision, & Life Insurance - After 60-90 days
Weekly Friday Pay
Paid Time Off (PTO) - Use after 90 days
Work Authorization
Must have legal authorization to work in the United States.
