About the Role

The Director of Product Support isresponsible for leading Huron Tractor's enterprise-wide Parts, Service, andCustomer Support operations.

This is more than an operationalleadership role.

You'll be responsible for defining thelong-term strategy for one of the dealership's most important businessfunctions-ensuring customers receive industry-leading support throughout thelifecycle of their equipment while driving profitability, operationalexcellence, employee development, and sustainable growth.

Working closely with Store Managers,Sales Management, Precision Agriculture, HR, and Finance, you'll help shape thefuture of our aftermarket business by improving customer experience, developingour people, modernizing operations, and positioning Huron Tractor for continuedsuccess across all eleven locations.

What You'll Do

As Director of Product Support, youwill:

• Develop and execute Huron Tractor's long-term aftermarket strategy across Parts, Service, and Customer Support.
• Lead enterprise profitability by improving operational performance, customer retention, and recurring revenue.
• Drive initiatives that maximize customer uptime, equipment lifecycle support, and premium service experiences.
• Provide leadership to the Corporate Parts Manager, Corporate Service Manager, and Aftermarket Support Teams while building a culture of accountability, collaboration, and continuous improvement.
• Drive operational consistency across all locations while supporting local flexibility to meet customer needs.
• Partner with Sales, Marketing, Precision Agriculture, Finance, HR, and Store Managers to deliver an integrated customer experience.
• Lead modernization initiatives including dealership systems, telematics, precision agriculture support, workflow technologies, and digital customer communication tools.
• Use business intelligence, analytics, and performance metrics to guide decision-making and continuous improvement.
• Build succession plans, develop future leaders, and strengthen technician recruitment, apprenticeship, and career development programs.
• Serve as a visible organizational leader who reinforces Huron Tractor's culture, values, and commitment to safety.

What Success Looks Like

During your first year, you'll focuson:

• Developing a long-term strategic roadmap for Product Support.
• Strengthening collaboration between Parts, Service, Sales and Precision Agriculture.
• Improving operational consistency across all eleven locations.
• Increasing customer retention, loyalty, and aftermarket market share.
• Enhancing technician development, leadership succession, and workforce planning.
• Expanding the use of technology and connected support solutions to improve customer responsiveness.
• Identifying opportunities to simplify processes, improve efficiency, and strengthen financial performance.
• Building a high-performing leadership team focused on continuous improvement and customer success.

What You Bring

We're looking for an experienced leaderwho understands both the operational and strategic aspects of a moderndealership.

You have:

• 10+ years of progressive leadership experience in dealership aftermarket operations, agriculture, heavy equipment, construction, or a related industry.
• Proven success leading multi-location Parts and Service organizations with full operational and financial accountability.
• Demonstrated ability to lead organizational growth, operational transformation, and enterprise-wide initiatives.
• Strong financial acumen with experience managing budgets, profitability, and operational performance.
• Experience developing leaders and building high-performing teams.
• Exceptional communication, coaching, and relationship-building skills.
• A collaborative leadership style focused on empowering others and delivering results.

Experience within a John Deeredealership, executive leadership in a multi-location organization, andknowledge of precision agriculture and connected support technologies areconsidered strong assets.

Why Join Huron Tractor?

At Huron Tractor, Product Support iscentral to our customer and organizational success.

You'll have the opportunity to:

• Influence the strategic direction of one of Canada's leading John Deere dealerships.
• Lead an organization that directly impacts customer satisfaction, loyalty, and profitability.
• Develop the next generation of Parts and Service leaders.
• Modernize dealership operations through technology, innovation, and continuous improvement.
• Help build an industry-leading aftermarket organization recognized for exceptional customer support.
• Work alongside a collaborative Executive Leadership Team committed to investing in people and innovation.

We also offer:

• Competitive compensation
• Comprehensive health and dental benefits
• RRSP program
• Employee Assistance Program
• Life and disability insurance
• Paid time off
• Employee discounts
• Professional development through John Deere and internal learning opportunities
• Career growth within a growing organization
• A collaborative culture where your ideas make a difference.

Join Our Team

If you're passionate about developingpeople, delivering an exceptional customer experience, and building ahigh-performing Product Support organization, we'd love to hear from you.

Please submit your resume along with acover letter outlining how your leadership experience aligns with thisopportunity.

We thank all applicants for theirinterest; however, only those selected for an interview will be contacted.

Visit our Careers page to learn moreabout opportunities at Huron Tractor.

Please visit our careers page to see more job opportunities.