About the RoleReporting to the Director of ProductSupport, the Corporate Service Manager is responsible for supporting andcontinuously improving Service operations across all Huron Tractor locations.
Working closely with Store Managers,Branch Service Managers, the Corporate Parts Manager, Sales, PrecisionAgriculture, Human Resources, and other corporate teams, you'll help ensure ourService departments operate consistently, efficiently, and profitably whilemaintaining flexibility to meet the unique needs of each local market.
This role combines operationalleadership with hands-on coaching. You'll spend time in our branches supportingService Managers, improving workflows, developing technicians, implementingbest practices, and helping our teams deliver outstanding customer service.
What You'll DoAs Corporate Service Manager, you will:
- Support the execution of Huron Tractor's Service strategy across all dealership locations.
- Develop, implement, and improve standardized Service Department processes and best practices.
- Coach and support Branch Service Managers to improve operational performance and customer experience.
- Monitor key performance indicators including technician productivity, labor recovery, work-in-process, warranty recovery, and profitability.
- Identify opportunities to improve shop efficiency, workflow, scheduling, and resource utilization.
- Partner with Store Managers to develop branch-specific action plans that improve financial and operational performance.
- Support technician recruitment, onboarding, apprenticeship, and career development initiatives.
- Work with the Certified Dealer Instructor to strengthen technical training and John Deere certification programs.
- Champion Connected Support, Precision Agriculture initiatives, and new service technologies.
- Promote a strong safety culture by supporting compliance with OHSA, manufacturer requirements, and Huron Tractor safety standards.
- Foster collaboration between Service, Parts, Sales, and Precision Agriculture teams to improve the overall customer experience.
What Success Looks LikeDuring your first year, you'll focuson:
- Building strong relationships with Service Managers and Store Managers across all locations.
- Completing a comprehensive review of Service operations throughout the dealership.
- Standardizing key Service processes and performance expectations.
- Improving technician productivity, labor recovery, workflow, and work-in-process management.
- Strengthening technician recruitment, onboarding, apprenticeship, and mentorship programs.
- Developing consistent KPI reporting and branch scorecards.
- Supporting the rollout of Connected Support initiatives and new technologies.
- Building a culture focused on accountability, continuous improvement, customer service, and safety.
What You BringWe're looking for an experiencedService professional who enjoys developing people, improving operations, andworking collaboratively across multiple locations.
You have:
- 7-10 years of progressive leadership experience in dealership Service operations.
- Experience leading Service Managers, technicians, or other technical teams.
- Strong understanding of Service Department operations, financial performance, and customer support.
- Experience managing budgets and improving operational performance.
- Excellent coaching, communication, and relationship-building skills.
- A practical approach to problem solving and continuous improvement.
- The ability to balance consistency across the organization while recognizing the needs of individual branches.
Experience in a John Deere dealershipor within the agriculture, heavy equipment, or construction industries isconsidered a strong asset, along with familiarity with Precision Agriculturetechnologies.
We offer:- Competitive compensation
- Comprehensive health and dental benefits
- RRSP program
- Employee Assistance Program
- Life and disability insurance
- Paid time off
- Employee discounts
- John Deere technical and leadership training
- Opportunities for professional growth and career advancement
- A collaborative team environment where your expertise and ideas are valued.
Compensation Range- $120,000 - $160,000 that includes a combination of salary and bonus
- Placement within the wage range is based on skills, experience, andqualifications
- Applicants with more or less experience and qualifications may be placedoutside the salary range
- Access to a company vehicle
Join Our TeamIf you're passionate about operationalexcellence, developing people, and helping Service teams succeed, we'd love tohear from you.
Please submit your resume along with acover letter outlining how your experience aligns with this opportunity.
We thank all applicants for theirinterest; however, only those selected for an interview will be contacted.
Visit our Careers page to learn moreabout opportunities at Huron Tractor.
Please visit our careers page to see more job opportunities.
